1. Go to the Solutions tab and then click New.
2. Now, provide the necessary details as required. The default solution fields are as follows.
To give solution a title. This is a mandatory field.
The solution content like steps to resolve an issue goes here. This is a mandatory field.
To add attachments like images and files.
Used to organize a solution. Select an appropriate option from the dropdown list. To know more about topics, click here.
Add appropriate keywords for better search results.
To designate a support rep as the solution owner.
A solution may be required to be reviewed on a periodical basis either due to the changes in business policy or due to any product related changes. You can set a date for review of the solution here.
You can set an expiry date for solutions
Add any additional information.
Publish this solution in Self-Service Portal also
Enable the checkbox to make the solution accessible to contacts in the web-portal.
3. Finally, click Add if the solution is to be approved later or click Add and Approve to add and approve the solution immediately. To know more about solution approval, click here.