You can create and maintain a knowledge base of articles for both support reps and contacts. Follow the links below to learn more. Creating Solution Creating Topics and Topic Groups Solution Approval Manage Solutions
View, edit, delete, and other solution-related actions
You can perform various solution-related actions from the solution list view. To access it, click the Solutions tab. The solution list view lists all solutions. To view the details of a particular solution, go to the solution details page by ...
Only approved solutions can be used to resolve a request. Depending on your organization's policy, a support rep can approve any solution or submit it for approval to another person in the organization. The solution status is displayed in both ...
SupportCenter Plus allows you to import solutions in bulk from an XLS file. To import solutions, 1. Click Solutions. 2. Select Import Solution from the Actions drop-down menu. 3. In the import wizard, click Choose File, select the XLS file and ...
Topic and Topic Groups
Introduction You can organize solutions using topics and topic groups for effective solution management. Also, you can use topic groups to manage access to knowledge base by associating them with accounts. Creating a Topic To create a topic: 1. Go ...
To create a new solution, 1. Go to Solutions and click New. 2. Now, provide the necessary details as required. The default solution fields are as follows. Field Description Title To give solution a title. This is a mandatory field. Content The ...