Contacts
Send Password Reset Link
When contacts forget their password, you can send a password reset link to them. To send a password reset link to a contact, Go to the contact's details page. Click the Actions menu on the details page and select Send Password Reset Link. An email ...
Contacts - Introduction
In SupportCenter Plus, the individual customers are called contacts. Contacts can be associated with accounts. The Contacts module allows you to manage all contacts across accounts within the portal. You can also manage contacts associated with an ...
View, edit, or delete contacts
You can perform various contact-related actions from the contact list view. To access it, click the Contacts tab on the header pane. This lists all contacts across accounts within the portal. Alternatively, you can access contacts specific to an ...
Import Contacts
SupportCenter Plus allows you to import contacts in bulk from a CSV file. To import contacts, 1. Go to Contacts. 2. Select Import from CSV by clicking the drop-down arrow beside the New button. 3. In the import wizard that appears, click Choose ...
View contact requests
There are two methods to view all requests raised by a contact. Method 1: 1. To view all requests raised by a contact, click Request tab and click the search button in the Request List View. 2. In the contact name search box, enter the contact ...
Locked contacts
Contacts may get locked out when they used invalid passwords for a certain number of times or any other suspicious activity. Contacts may also be locked out for any policy violation. To view and manage locked out contacts: 1. Navigate to Contact ...
Merge contacts
You to merge duplicate contacts based on Login Name or Email Address in different domains. To merge contacts 1. Navigate to Contact List View and click Merge User button. 2. Select the criteria to identify the duplication either Login Name or Email ...
Add contact
You can add a new contact from the contact list view. To access it, go to the Contacts tab. This lists all contacts across accounts within the portal. Alternatively, you can access contacts specific to an account or sub-account as described below. ...