General Settings and Application Customizations
Advanced Customization for Contact Home Page
Self Service Portal Customization As an administrator you can customize self-service portals for your end users. You can add, delete, hide, re-arrange, restore, and re-size the widgets. You can also appropriately position or re-size the widgets by ...
Admin History
View History records activities performed in an admin configuration. You can view information about who performed what action and when it was performed. Currently, View History is limited to only a few admin configurations. Complex operations will be ...
attachment-settings
Attachment Settings Attachment settings allow you to manage the files that users add as attachments in various modules. Role Required: SDAdmin. Go to Admin > General Settings > Attachment Settings and configure the fields as explained below: Fields ...
Two Factor Authentication
Two-Factor Authentication Two-factor Authentication (2FA) provides an extra layer of security for your Support Reps by mandating an additional mode of authentication along with regular passwords. Two-Factor Authentication is applicable only for ...
Application Settings and Self-Service Portal Settings
Portal-specific Customizations and Configurations The following are the various portal-specific customizations and configurations. You can access these under Admin>>General Settings>>Self-Service Portal Settings in both single portal and multi-portal ...
Translations
You can personalize your application by modifying any text displayed in the web interface to suit your organization needs. For example, you can change 'Requests' as 'Tickets', or 'Admin' as 'Configurations' or you can change texts to other supported ...
Proxy Settings
You can configure a proxy server to add an extra layer of protection to the server that runs SupportCenter Plus. This is an application-wide configuration. To configure a proxy server: 1. Go to Admin>>General Settings>>Proxy Settings (if only one ...
Backup Scheduling
SupportCenter Plus allows you to schedule a periodic backup of the application. This is an application-wide configuration. To schedule a backup: 1. Go to Admin>>General Settings>>Backup Scheduling (if only one portal is configured) or go to Global ...
Import SSL Certificate
To run the application in a secure HTTPS protocol, you have to import an SSL certificate. This is an application-wide configuration. To import an SSL certificate: 1. Go to Admin>>General Settings>>Import SSL Certificate (if only one portal is ...
Security Settings
Administrators can configure various options to enhance security such as locking accounts, set session expiry, set HTTP mode etc. These are application-wide configurations. To configure security settings, go to Admin > General Settings > Security ...
Performance Settings
Performance settings allow you to configure various settings to improve the performance and stability of the application. You can configure Database related settings under General tab and report related settings under Reports tab. General Settings In ...
Privacy Settings
SupportCenter Plus allows you to configure privacy settings to protect sensitive data such personally identifiable information. Privacy settings should be configured separately in each portal. To configure privacy settings: 1. Go to Admin>>General ...
Custom Schedules
Custom Schedules enable you to access any data from SupportCenter Plus and schedule periodic customized actions such as sending notifications or reopening requests. You can also synchronize SupportCenter Plus data with other third-party applications ...
Data Archiving
SupportCenter Plus allows you to schedule archiving of requests. This a portal-specific process. To schedule archiving: 1. Go to Admin>>General Settings>>Data Archiving. 2. Click Enable Scheduled Data Archiving checkbox. 3. Configure archiving rule ...
Theme Settings
Theme settings allow you to change the colors of the following entities. The theme settings are specific to a portal. Header background Selected tab background Selected text Normal tab test Hover tab background To modify the default theme: 1. Go ...
Customer Portal Settings
To set up a customer portal: 1. Go to Admin>>Users>>Customer Portal Settings (if only one portal is configured) or go to Global Settings>> Customer Portal Settings (if multiple portals are configured). 2. Click New portal and then provide portal ...