Feedback and Survey Configurations
Survey Emails: Customizations and Translations
Based on your requirements, you can customize the email message or add translations. Customization To configure a survey email: 1. Go to Admin>>User Survey>>Survey Email Configuration. 2. Select the survey type of your choice. 3. Customize the ...
You can define rules to prevent the application from sending surveys to contacts based on request properties (fields). This is a portal-specific configuration. To define an exclusion rule: 1. Go to Admin>>User Survey>>Survey Exclusion. 2. Enable ...
Based on your requirements, you can create multiple surveys either to receive feedback on resolved requests or to conduct a general survey. To configure a survey: 1. Go to Admin>>User Surveys>>Survey Configuration. 2. Choose the survey type by ...