Customize Fields and Properties
Announcement Type
Announcement types are used to provide additional information on announcements. You can custom create announcement types as required. To create an announcement type, Go to Admin > Customization > Announcement Type. Click New and add relevant Name and ...
Request Closure Code
Request Closure Code is used to mark the reason for closing a request, whether the request was closed successfully, unsuccessfully, canceled, and so on. Using the request closure code, the administrator is able to comprehend the purpose of closing ...
Task Type
Task type allows you to group tasks of a similar type. For example, both hardware maintenance activity and database maintenance tasks can be grouped into a common type. You can create custom task types. To create a new task type: 1. Go to ...
Product Type
Product type allows you to group products of the same type. For example, you can classify different mobile phones from different brands into a common type. You can create your custom product types. To create a new product type: 1. Go to ...
Service Categories
Service categories allow you to classify requests. You can manage service categories under Admin>>Helpdesk Customizer>>Service Categories. To create a service category: 1. Go to Admin>>Helpdesk Customizer>>Service Categories. 2. Click Add Service ...
Request Priority
Priority is a set of levels of importance that can be assigned to request. There are four default priorities. You can also custom create a new priority level. The default priorities and their typical usage are listed below. Priority Level Typical ...
Request Level
Request level is a measure used to indicate the complexity of a request. This helps in the assignment of requests to competent support reps. By default, there are four levels. You can custom create new levels. The default levels in the increasing ...
Request Status
SupportCenter Plus provides a set of default request statuses under two different types, In progress and Completed. You can also custom create new status under any one of the types. The default request statuses are as follows. Status Type Timer ...
Request Type
SupportCenter Plus offers two default request types namely, Incident and Request for Information. The former is used to create requests for errors, faults etc and the latter is used to get information such as help, how-tos etc. You can also create ...
Request Mode
SupportCenter Plus offers multiple modes to raise requests. Based on the requirements, you can add custom modes for classification purposes. For example, if you have a web form in mobile app and website and you want them to be classified separately ...
Request Category
SupportCenter Plus offers a three-level classification for requests. The classification aids in decision making and automation. For example, you can use the category value to assign requests to a specific support rep. The three levels of ...