My Approvals
My Approvals
The My Approvals widget on the home page lists requests that require your approval action. You can approve or reject approvals directly from this widget. Approval requests are grouped based on modules. The My Approvals widget is visible only to users ...
Deluge - A Programming Language
Deluge, or Data Enriched Language for the Universal Grid Environment is Zoho's proprietary scripting language bundled with SupportCenter Plus. It is a high-level language that helps non-programmers code without any training. Unlike traditional ...
Announcements
SupportCenter Plus allows you to publish announcements company-wide or just to the support reps group. The announcement widget is available under the My View tab in the home page. Any support rep can add, edit, and delete announcements. The recent ...
OAuth for Mail Server Configuration
Introduction OAuth is a standard authorization protocol that provides delegated access to a protected resource using web tokens instead of passwords. With OAuth, resource owners can configure separate permissions for each client requesting access ...
Encryption at Rest
SupportCenter Plus allows you to secure user data by encrypting columns in the database. For PGSQL database, pgcrypto, a cryptographic module of Postgres is used for encryption. For MSSQL, master key, symmetric key, and certificate are used for ...
Maps
SupportCenter Plus provides a map integration feature which can be used to locate support reps. This feature is particularly useful in the case of distributed teams. Currently, Zoho Maps and Google maps are supported. To configure maps integration, ...
Live Chat
SupportCenter Plus offers a live chat feature for both support reps and contacts. To initiate a chat from previous conversations or check chat notifications, click icon in the chat bar on the lower-right corner. To initiate a chat with a new ...
Global Search
The global search in the header pane allows you to search different types of records using various parameters. Depending on the current page, the global search changes the input record type. For example, if the current page is the request list view, ...
Header Quick Links
Introduction Header quick links is a set of actions that are grouped into a horizontal bar below the header pane for quick and easy access. The following quick link options are available. Quick Create New Request/Request Catalog Quick Actions ...
Dashboard
The dashboard provides quick-insights into various real-time information represented graphically. A typical dashboard: Widgets The default dashboard tabs are Helpdesk, Customers, and All Portals. The default widgets in each tab are as follows. ...
Home Page
The help desk home page serves as the landing page after a successful login for all users with assigned roles other than guest users. The home page has two tabs: My view and Scheduler. My View is a customizable view of a grid of widgets. Widgets ...