View, Edit, or Delete Requests

View, Edit, or Delete Requests

View Requests

You can view a request by clicking the request title from the request list view page. Click here to learn more about the request list view page and its options.


Edit Requests

To edit a request,

  • Open the request details page and click Edit.
    Click beside the desired request.

  • Modify the required fields and click Save.


Account field cannot be edited using edit form. To edit account field, use Change Account option. To know more, click here.


Delete Requests

To delete a request,

  • Open the request details page of the desired request.

  • Click Actions>>Delete.


To delete requests in bulk,

  • Select the requests to delete from the request list view by enabling the checkbox.

  • Click Actions>>Delete. The selected requests will be removed from the list view.


Request Trash

All requests that are deleted in the last 24 hours will be found here. To access request trash,

  • Go to Requests.

  • From the filter drop-down list, select Trash. This displays the list of requests in trash.

Requests in trash will be automatically deleted in 24 hours.

    • Related Articles

    • View, edit, or delete products

      You can perform various product-related actions from the product list view. To access it, click the Products tab on the header pane.  The product list view displays all products. To view the details of a particular product, click the desired ...
    • View, edit, or delete accounts

      You can perform various account-related actions from the account list view. To access it, click the Accounts tab.  The account list view lists all accounts maintained in the portal. To view the details of a particular account, click the account name ...
    • View, edit, or delete sales

      You can perform various sales-related actions from the sale list view. To access it, go to the Accounts tab, click the desired account name and then click Sales tab.  The sale list view displays all sales associated with the customer's account. To ...
    • View, edit, or delete contacts

      You can perform various contact-related actions from the contact list view.  To access it, click the Contacts tab on the header pane. This lists all contacts across accounts within the portal. Alternatively, you can access contacts specific to an ...
    • View, edit, delete, and other solution-related actions

      Solutions list view Solution list view page displays the list of all solutions. Click the Solutions tab to view the solutions list view page. You can view the solutions with different status levels using filters. Click All Solutions to display the ...