Top up plans are used to add allowances to contracts on prepaid support plans. You can add a top up during the existing bill cycle.
To create a top-up plan:
1. Go to Admin>>Billing>>Top-up Plan.
2. Click Add New Top up Plan to go to the relevant form.
3. Now, provide name, description, price.
4. Add applicable request units and hour units under this plan.
5. Finally, click Save.
If you want the top up plan details to be populated when creating a new prepaid support plans, then check the box Associate future Support Plans.
View, edit, associate, or delete top-up plans
All top up plans are listed under top up plan configuration page. To access it, go to Admin>> Billing>>Top-up Plan.
To view or edit a top up plan, click the plan name. To edit, make necessary changes and click Update.
To associate support plans with top up plan, click the link in Associations column and select the preferred plans and click Save.
Support Plan allows you to define the billing cycle, billing mode, charging etc. To create a support plan: 1. Go to Admin>>Billing>>Support Plan. 2. Click Add New Support Plan to go to the relevant form 3. Now, provide the relevant details as ...
Top up, Renew or Terminate contracts
You can top up (for prepaid support plans), renew or terminate contracts from the respective contract details page. To access it, go to the Contracts tab and then click the desired contract name. To top up a prepaid contract, click Top Up. Select ...
New customers can register themselves as contacts directly from the customer portal. This allows them to access the self-service portal. To register as a contact, click Login on the top-right corner. In the login form that appears, click ...
Logging in to the Self-Service Portal
If you are a registered contact, you can log in to the self-service portal from the customer portal. The self-service portal allows you to raise and manage your requests, browse through solutions, initiate chat, etc. To learn more, click here. To ...
You can raise requests in the following ways: Home Page New Request/Request Catalog Requests Tab Raise a Request on the Home Page On the home page, search for the required request template and fill out the request form. New Request The New ...