Top up Plan

Top up Plan

 Top up plans are used to add allowances to contracts on prepaid support plans. You can add a top up during the existing bill cycle.


To create a top-up plan: 

    1. Go to Admin>>Billing>>Top-up Plan.

    2. Click Add New Top up Plan to go to the relevant form.

    3. Now, provide name, description, price.

    4. Add applicable request units and hour units under this plan.

    5. Finally, click Save.


If you want the top up plan details to be populated when creating a new prepaid support plans, then check the box Associate future Support Plans. 

View, edit, associate, or delete top-up plans


All top up plans are listed under top up plan configuration page. To access it, go to Admin>> Billing>>Top-up Plan. 

  • To view or edit a top up plan, click the plan name. To edit, make necessary changes and click Update.

  • To associate support plans with top up plan, click the link in Associations column and select the preferred plans and click Save. 

  • To delete, select one or more top up plans using the checkboxes and click Delete.

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