Time- Entry Additional Fields
Based on your requirements, the default time-entry record can be customized using different types of additional fields. This is useful to capture additional information pertaining to time-entries.
To configure additional fields:
1. Go to Admin>>Helpdesk Customizer>>Time Entry-Additional Fields
2. Select the required field type using the tabbed interface.
3. Provide details such as Label, Description, and Default Value (if applicable). The available field types are as follows.
Field Type | Description |
Text | This field type is used to capture text-based information. There are three subtypes namely Single-Line, Multi-line, and Pick List. You can add up to 24 text fields |
Numeric | This field type is used to capture numeric data. You can add up to 8 numeric fields. |
Date/Time | This field type is used to capture time/date related information. You can up to 8 date/time fields. |
4. Finally, click Save.
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