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Application Settings and Self-Service Portal Settings
Portal-specific Customizations and Configurations The following are the various portal-specific customizations and configurations. You can access these under Admin>>General Settings>>Self-Service Portal Settings in both single portal and multi-portal ...
Proxy Settings
You can configure a proxy server to add an extra layer of protection to the server that runs SupportCenter Plus. This is an application-wide configuration. To configure a proxy server: 1. Go to Admin>>General Settings>>Proxy Settings (if only one ...
Privacy Settings
SupportCenter Plus allows you to configure privacy settings to protect sensitive data such personally identifiable information. Privacy settings should be configured separately in each portal. To configure privacy settings: 1. Go to Admin>>General ...
Report Settings
To update custom request settings, Click Reports in the application header. Click Custom Settings. The report settings dialog box pops up. If you wish to customize the Tabular column size, specify the size of the small text, large text, number size ...
Chat Settings
You can configure various chat-related settings under Admin>>Apps & Add-ons>>Chat Settings. You the toggle button to enable/disable the chat for both contacts and support reps. Contact-specific settings You can configure the following ...