Task type allows you to group tasks of a similar type. For example, both hardware maintenance activity and database maintenance tasks can be grouped into a common type. You can create custom task types.
To create a new task type:
1. Go to Admin>>HelpDesk Customizer>>Task Types.
2. Click Add New Task Type to go to the relevant form.
3. Now, provide Name, Description, and define a color code. You can mark the task type as inactive by selecting the Inactive checkbox.
4. Finally, click Save.
View, edit, or delete task types
All task types are listed under the task type configuration page. To access it, go to Admin>>HelpDesk Customizer>>Task Type.
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Task closing rules
SupportCenter Plus allows you to define various rules for closing a task such as mandating fields and customizing task status. To define task closing rules: 1. Go to Admin>>Helpdesk Customizer>>Task Closing Rules. 2. To mandate task fields for ...