SupportCenter Plus allows you to define various rules for closing a task such as mandating fields and customizing task status.
To define task closing rules:
1. Go to Admin>>Helpdesk Customizer>>Task Closing Rules.
2. To mandate task fields for closing a task, select one or more task fields using their respective checkboxes.
3. Select appropriate radio buttons to define task completion status.
4. Finally, click Save.
Request Closing Rules
SupportCenter Plus allows you to define various rules for closing a request such as mandating fields, confirming user acknowledgment, automated transitions based on tasks or dependent requests, and automated closures. To define closure rules: Go ...
SupportCenter Plus allows you to define notification rules based on various criteria to automate notifications. Automated notifications are useful to keep various stakeholders updated on important changes and events. SupportCenter Plus offers a set ...
Task type allows you to group tasks of a similar type. For example, both hardware maintenance activity and database maintenance tasks can be grouped into a common type. You can create custom task types. To create a new task type: 1. Go to ...
Tasks are used to break down a larger activity into smaller workable units. They are available under multiple modules and can be used for multiple purposes. Task template allows you to save time instead of creating a new task from scratch. To create ...
Business rules are automation rules to perform certain actions on a request. You can define business rules to automate simple actions like assigning support rep to a request, changing request status, etc, or complex actions using scripts. The ...