You can define rules to prevent the application from sending surveys to contacts based on request properties (fields).
This is a portal-specific configuration.
To define an exclusion rule:
1. Go to Admin>>User Survey>>Survey Exclusion.
2. Enable exclusion rules using the toggle button.
3. Select the appropriate request field, condition, and value to define a rule. To add more rules, click New Rule or icon against the existing rule.
4. Finally, click Update.
When multiple rules are configured, you can choose to exclude the survey using different combinations of matching rules using logical operators.
View, edit, or delete survey exclusion rules
To view exclusion rules, go to Admin>>User Survey>>Survey Exclusion.
To edit a rule, make necessary changes to the rule and click Update.
To delete a rule, click icon against the rule. Click Delete to reset all rules.
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Editions and Licensing
SupportCenter Plus is available in three different editions, namely, Standard Professional, and Enterprise. The Standard edition is available as free to use for up to five support reps. All editions are available for a 30-day trial and a valid ...