SupportCenter Plus - Support Policy

SupportCenter Plus - Support Policy

Following is the support policy of SupportCenter Plus 
  • Support will be provided only for the latest SupportCenter Plus builds (released within one year from the current date). We recommend you upgrade to the latest version to continue receiving support.

  • Support for service packs is available only for the latest build.

 

Support for scripts, query reports, and customizations is chargeable. 
Scripts, query reports, and customizations will be offered only for builds released within one year from the current date.

Why should you upgrade?

The latest version of SupportCenter Plus brings you new features that improve your help desk performance and enhance IT service delivery. In the new release, existing bugs are fixed, reducing the number of issues or breakdowns.


Please note that upgrades will be charged if a support personnel must perform the upgrade.

Help and guidance

All information about the latest versions is available here and the latest version can be downloaded from here.  If you need further assistance in upgrading SupportCenter Plus, contact us at support@supportcenterplus.com.


    • Related Articles

    • Support Policy

      The following is the support policy of SupportCenter Plus Support will be provided only for the latest SupportCenter Plus builds (released within one year from the current date). We recommend you upgrade to the latest version to continue receiving ...
    • Install SupportCenter Plus

      In Windows STEP 1: Download the EXE file 1. Download the ManageEngine SupportCenter Plus Setup file here. 2. Open the .exe file. 3. Click Next on the displayed wizard. STEP 2: Sign License Agreement After perusing the license agreement, click Yes. ...
    • Uninstall SupportCenter Plus

      In Windows Click Start >> Programs >> ManageEngine SupportCenter Plus >> Uninstall SupportCenter Plus.  In Linux 1. Go to <SupportCenter_Plus_Home>/_uninst directory. ​2. Execute uninstaller.bin as below: $ ./uninstaller.bin
    • Support Rep Auto Assignment

      SupportCenter Plus allows you to configure automatic assignment of support reps to requests based on various criteria.   To configure Support Rep auto-assignment:  1. Go to Admin>>Users>>Support Rep Auto Assign. 2. Click the checkbox Enable Support ...
    • Support Groups

      Support reps with the same area of expertise can be grouped into various support groups. You can configure custom groups as per your requirements.   To create a support group:  1. Go to Admin>>Users>>Support Groups. 2. Click Add New Group to go to ...