The following is the support policy of SupportCenter Plus
Support will be provided only for the latest SupportCenter Plus builds (released within one year from the current date). We recommend you upgrade to the latest version to continue receiving support.
Support for service packs is available only for the latest build.
The latest version of SupportCenter Plus brings you new features that improve your help desk performance and enhance service delivery. In the new release, existing bugs are fixed, reducing the number of issues or breakdowns.
Please note that upgrades will be charged if a support personnel must perform the upgrade.