Setting up Azure Application Proxy
An alternative to hosting SupportCenter Plus server online is to use the 'Application Proxy' feature in Azure. You can run a connector service that acts as a proxy to SupportCenter Plus running in your local network.
To install the connector to a Windows machine that is connected to your local network, follow the instructions given below:
Once the connector is downloaded, install it, and log in to your Microsoft account when prompted.
Now head back to the Azure portal and select Configure an app to set up your SupportCenter Plus server.
Provide the application server name.
Under Internal URL, Specify the URL that can be used to access SupportCenter Plus within the internal network or localhost if the application runs in the same machine.
Specify the required external URL. Note that the URL must use the HTTPS protocol.
Under Pre Authentication, choose Passthrough.
Fill out the Additional Settings per requirements and save the configurations.
Once configured, the given external URL must point to SupportCenter Plus.
You can configure a proxy server to add an extra layer of protection to the server that runs SupportCenter Plus. This is an application-wide configuration. To configure a proxy server: 1. Go to Admin>>General Settings>>Proxy Settings (if only one ...
Configuring Azure as the Identity Provider
To enable users from Azure Active Directory to access the SupportCenter Plus application via SAML authentication, you must configure SupportCenter Plus as an enterprise application in Azure. Follow the steps given below to configure SupportCenter ...
Configuring Azure as the Authentication Server
To configure Azure as the authentication server, Log in to portal.azure.com. Under Azure services, click App registrations >> New registration. In the displayed page, enter a Name of your choice and choose the Supported account types. Under Redirect ...
Accessing the Application
SupportCenter Plus provides a common login page for all users. A valid login credential is required to access the application. After a successful login, the user will be directed to the help desk or self-service portal depending on the role. Users ...
Outgoing Mail Server Settings
Configure your organization's mail server to send emails and trigger notifications. You can use email protocols (SMTP/SMTPs), Exchange Web Services (EWS), or Microsoft Graph to send emails from SupportCenter Plus. Depending on the connection protocol ...