Service categories allow you to classify requests. You can manage service categories under Admin>>Helpdesk Customizer>>Service Categories.

To create a service category: 

1. Go to Admin>>Helpdesk Customizer>>Service Categories.

2. Click Add Service Category.

3. Provide a relevant Name and Description.

4. Finally, click Save.

View, edit, or delete service categories

You can view and manage all service categories from Admin>>Helpdesk Customizer>>Service Categories.

To edit a service category, click the name or the edit icon. Make necessary changes and click Save.

To delete a service category, select one or more service categories and click Delete.