Service Categories

Service Categories

Service categories allow you to classify requests. You can manage service categories under Admin>>Helpdesk Customizer>>Service Categories.


To create a service category: 

    1. Go to Admin>>Helpdesk Customizer>>Service Categories.

    2. Click Add Service Category.

    3. Provide a relevant Name and Description.

    4. Finally, click Save.


View, edit, or delete service categories


You can view and manage all service categories from Admin>>Helpdesk Customizer>>Service Categories.


To edit a service category, click the name or the edit icon. Make necessary changes and click Save.


To delete a service category, select one or more service categories and click Delete.



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