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Password Recovery
In case you have forgotten your password to log in to self-service portal, go to the login page from, and click Forgot Password? In the form that appears, enter your email address and click Send E-mail to receive a password reset link. ...
Change password
If you are using local authentication to sign in to SupportCenter Plus, you can change your password directly from the application. To change your password, 1. Click the profile icon on the top-right corner and then click Change Password. 2. Enter ...
Security Settings
Administrators can configure various options to enhance security such as locking accounts, set session expiry, set HTTP mode etc. These are application-wide configurations. To configure security settings, go to Admin > General Settings > Security ...
Support Reps
Support reps can be added and managed by the administrator. Adding a Support Rep To add a support rep: 1. Go to Admin>>Users>>Support Reps (for portal-specific support reps) or go to Global settings>>User Management>>Users (for all support reps ...
Troubleshooting Mail Server Settings
Troubleshooting Mail fetching problems After you configure the mail server, test the settings by fetching a sample mail. To do so, click the Fetch a sample mail button. If the settings are configured right and the connection is successful, the oldest ...