Security Settings
Administrators can configure various options to enhance security such as locking accounts, set session expiry, set HTTP mode etc.
General Settings Tab
Configure Account Lockout Threshold and Duration
Click the relevant checkbox and set the number of failed attempts and reset thresholds.
You can also choose whether to lock the account in the user's current device or all devices.
Configure the display message to show when user's account is locked.
You can send an email notification or send notifications to one or more support reps when a user account is disabled.
Server Port and Protocol Configuration
Select the protocol: HTTP or HTTPS mode using the radio buttons.
If HTTPS mode sis chose, then add support TLS versions and Ciphers.
Set port number.
Configuring Session Expiry
Set the number of days to re-authenticate users even when the keep me signed-in feature is enabled.
Enable Forgot Password:
Customize the password reset notification email under Notification Rules > Send Self-service login details > Customize Template. Use $ to insert variables such as First Name, Product Name, etc. Click Save. To alter the password reset link's validity, contact support at <support@supportcenterplus.com>
Inactive session timeout configuration: Set the duration in minutes after which the user will be logged out of an inactive session from the web and mobile app. You can set the limit between 1 and 1440 minutes.
Advanced Settings Tab
Adding Security Response Headers
Click the relevant checkbox and set security headers to protect from XSS, Reflected XSS, Clickjack vulnerabilities.
The available header types are as follows.
Cache Control
Content-Security-Policy
Strict-Transport-Security
X-Content-Type-Options
X-Frame-Options
X-XSS-Protection
Access-Control-Allow-Origin
Referrer-Policy
Expect-CT
Other options
You can enable domain filtering, disable copying passwords, disable HTTP compression using relevant checkboxes.
Enable Antivirus Scanning for File Uploads
You can configure your existing antivirus software in ServiceDesk Plus to detect any vulnerable files during file uploads and email attachment receipts. Antivirus software that uses ICAP protocol can only be configured.
To configure an antivirus scan in the application,
- Go to Admin > Security Settings > Advanced.
- Click on the checkbox beside "Enable Antivirus scanning for file uploads".
- Enter the Host Name where the antivirus is installed.
- Enter the Service Name and the Port of the antivirus tool. This can be found in your Antivirus tool's Settings page.
- Click Save.
Once configured, the file uploads and attachment receipts will be scanned for vulnerable files.
Some of the antivirus tools that can be configured:
1. BITDEFENDER_SECURITY_FOR_STORAGE
2. ESET_FILE_SECURITY
3. ESET_GATEWAY_SECURITY
4. KASPERSKY_SECURITY_FOR_WINDOWS_SERVER
5. MCAFEE_VIRUSSCAN_ENTERPRICE_FOE_STORAGE
6. MCAFEE_WEB_GATEWAY
7. SYMANTEC_PROTECHTION_ENGINE_FOR_CLOUD
8. CLAM_AV_WITH_SQUID
Password Policy Tab
The configured password policy will be applied when:
Users change/reset their account passwords.
SDAdmin changes user passwords.
New users are added via Web form, CSV import, or Active Directory import.
Dynamic users are added.
Local authentication password is set - both auto-generated and predefined passwords.
To configure the password policy,
Select Enable password policy checkbox.
Select the minimum password length between 8 and 99. The default value is 8.
Select if the password must include:
Both uppercase and lower case letters
Special characters/symbols
Choose the number of previous passwords to remember and prevent reuse. The application can remember up to 8 passwords.
Select the expiry period for the password.
Enable Force password reset at first login: You can enable this option to force users to change their password during the first login. This is beneficial when preset passwords are issued.
The application must be restarted for any changes in the settings to take effect.
Security Meter
Security Meter allows you to monitor and gauge how effectively you have configured various built-in application security features. The Security Meter displays a security score in percentage based on the number of security configurations that have been enabled against the total number of available security configurations. Based on the score, your application security is categorized into one of the following four security levels:
Unsecured: This level is displayed when the score is less than 50%. This means you have configured less than 50% of the available built-in security settings.
Weak Security: This level is displayed when the security score is between 50 and 70%. This means you have configured between 50 to 70% of the available built-in security settings.
Moderate Security: This level is displayed when the security score is between 70 and 90%. This means you have configured between 70 to 90% of the available built-in security settings.
Highly Secure: This level is displayed when the security score is over 90%. This means you have configured more than 90% of the available built-in security settings. The security meter can be accessed by SDAdmins or SDOrgAdmins from Global Settings > General Settings > Security Settings.
The list of available security settings can also be accessed directly from the security meter by clicking View all security configurations.
Based on the setting, when you click an item on the list, you will either be taken to the corresponding configuration page or be shown an appropriate configuration popup. You can make the necessary changes there and save it.
Security Alerts
OrgAdmins can store their official contact details to get instant notifications on any security update or release. There will not be any marketing communication sent to the stored address.
To get the security alerts,
Org Admins can store their official contact details under Admin > General Settings > Security Settings > Security Alerts.
Related Articles
Outgoing Mail Server Settings
Configure your organization's mail server to send emails. Outgoing mail server settings must be configured to trigger email notifications for the following settings. Two-Factor Authentication Backup Scheduling Security Settings Performance Settings ...Troubleshooting Mail Server Settings
Troubleshooting Mail fetching problems After you configure the mail server, test the settings by fetching a sample mail. To do so, click the Fetch a sample mail button. If the settings are configured right and the connection is successful, the oldest ...Performance Settings
Performance settings allow you to configure various settings to improve the performance and stability of the application. You can configure Database related settings under General tab and report related settings under Reports tab. General Settings In ...Incoming Mail Server Settings
Configure your organization's mail server to receive and process incoming emails. You can use email protocols (POP, IMAP, POPS, or IMAPs), Exchange Web Services (EWS), or Microsoft Graph to connect SupportCenter Plus with the mailbox. Role Required: ...Application Settings and Self-Service Portal Settings
Portal-specific Customizations and Configurations The following are the various portal-specific customizations and configurations. You can access these under Admin>>General Settings>>Self-Service Portal Settings in both single portal and multi-portal ...