Unavailable Report Columns

Unavailable Report Columns

Unavailable Report Columns in the new SupportCenter Plus (version 11 or later)

Accounts:

  1. Account Manager
  2. Account Manager Email
  3. Account Manager Mobile
  4. Account Manager Phone
  5. Topics Template
Archived Requests:
  1. Account Manager
  2. Archived By
  3. Archived On
  4. Completed By
  5. Resolved By
  6. Contact Job Title
  7. Contact Email
  8. Contact Mobile
  9. Contact Phone
  10. Description
  11. Resolution
  12. Response DueBy Time
  13. SLA
  14. Time spent for First Response
  15. Pending Status
  16. All Account Additional Fields
  17. All Contact Additional Fields
  18. All Request Additional Fields
  19. All Support Rep Additional Fields

Contacts:

  1. All Contact Additional Fields
  2. Home Phone
  3. SMS 

Contracts:

  1. Account Manager
  2. Account Manager Email
  3. Account Manager Mobile
  4. Account Manager Phone
  5. Created By
  6. Status
  7. Total Cost
  8. Hours Purchased
  9. Hours Remaining
  10. Hours Used
  11. Incidents Purchased
  12. Incidents Remaining
  13. Incidents Used
Requests:
  1. Completed By
  2. Contact Job Title
  3. Contact Email
  4. Contact Mobile
  5. Contact Phone
  6. Time spent for First Response
  7. Resolved By
TimeSpent Requests:
  1. Account Manager
  2. Completed By
  3. Resolved By
  4. SLA
  5. FCR
  6. Time spent for First Response

    • Related Articles

    • Exporting Report

      You can export reports in various file formats such as HTML, PDF, XLS, or CSV. To export a report, Go to Reports and open the report you wish to export. Click the required file format under Export as in the top-right corner.
    • Report Settings

      To update custom request settings, Click Reports in the application header. Click Custom Settings. The report settings dialog box pops up. If you wish to customize the Tabular column size, specify the size of the small text, large text, number size ...
    • Tracking Requests

      You can track the progress of all your requests under the Requests tab.   Request List View The request list view gives an overview of all the requests along with their properties and SLA violations at a single glance.     You can view requests based ...
    • Solutions

      You can browse through the available solutions before reporting an issue, thus resolving known issues by yourself.   Click Solutions in the application header. The list view of all available solutions will be displayed along with details such as ID, ...
    • Custom Reports

      SupportCenter Plus enables you to create reports that suit your business needs. To create a custom report, Go to Reports and click New Custom Report. Choose the request type. You can create Tabular Reports and Matrix Reports. Choose the module for ...