Role

Typical Usage

SDAdmin

Role given to the administrator. The administrator has access over all the modules in the application. The administrator alone has the privilege to access the Admin module which is the key to operate the application.

SDCo-ordinator

Role to access the entire Request module and perform actions such as, creating requests, editing, deleting and performing all actions over the requests. They will have the permission to access the 'Support Rep Availability Chart'.

SDReport

This role, by default, provides the permission to create and schedule survey reports alone. This when combined with another role, allows the support rep to access reports based on the modules enabled in the other role.

Role Name

Provide a name. This is a mandatory field.

Description

Provide a relevant description.

Permissions (Checkbox Matrix)

Select the relevant checkbox to provide various levels of permission to access different modules. You can provide complete access, view, edit, add, or delete permission for different modules namely Requests, Solutions, Products, Accounts, and Reports.

Advances Permissions

Use this to provide access to specific things within a module instead of the whole module. For example, you can give edit permission only to tasks and not requests.

Radio button: Allow support rep to view

Choose an option to define access to requests. You can choose All, All in group & Assigned to Support Rep, or Assigned to Support Rep.

Checkbox: Allow support rep to approve solution

Check this if the support reps with this role can approve solutions.

Checkbox: Support Rep allowed to View all Solutions

Check this to allow support reps to view all solutions.

Checkbox: Allow Support Rep to modify unknown contact

Check this if the support reps with this role can modify unknown contacts.

Checkbox: Allow Support Rep to view maps

Check this if the support reps with this role can view maps.