Restore Process

Restore Process

From build 10600, when restoring the application that uses Microsoft SQL database, you need to have dbcreator or sysadmin roles/permission.

 

Restore Process in Windows

  1. Shut down ManageEngine SupportCenter Plus service before you restore the data.

  2. From the command prompt, go to <SupportCenter Plus>\bin directory.  

  3. Execute the file restoreData.bat as shown below:

C:\ManageEngine\SupportCenter Plus\bin\restoreData.bat

  1. The Restore Data dialog pops-up. Browse the backed-up file and click OK.

    For build 10600 or later, the backup file will be in .EZIP format and for the earlier builds, the backup file will be in .DATA format.
     

 

The data begins to restore while restoring the existing data is rewritten with the backed up file.
 



 

  1. Close on successful installation.
     

 

 

Restore Process in Linux

  1. Shut down ManageEngine SupportCenter Plus service before you restore the data.

  2. Go to <SupportCenter Plus>/bin directory from the command prompt.

  3. Execute the file restoreData.sh as shown below:

$ sh restoreData.sh <backup file name>

For build 10600 or later, the backup file will be in .EZIP format and for the earlier builds, the backup file will be in .DATA format.


    • Related Articles

    • Backup Process

      Beginning with build 14000, SupportCenter Plus supports native backup and restore for databases. The backup files of builds 14000 or later do not support cross-compatibility between PostgreSQL(bundled with SupportCenter Plus) and Microsoft SQL ...

    • Backup and Restore

      In Windows  Backup with Attachments  1. Click Start >>Programs >> ManageEngine SupportCenter Plus -> Backup Data.                                                     [OR] Backup from <product_home>\bin directory in the command prompt. Execute the ...

    • Fail Over Service

      The availability of the application is an important factor for the smooth running of the help desk service. Unexpected hardware or software failure leads to non-availability and affects the business. SupportCenter Plus provides Fail Over Service ...

    • Custom Module API

      Custom Module API allows customers to add, edit, and delete records through REST API from scripts or external clients. The list of supported operations with the expected URL and input_data is given below. For more details about the custom module ...

    • Incoming Mail Server Settings

      Configure your organization's mail server to receive and process incoming emails. You can use email protocols (POP, IMAP, POPS, or IMAPs), Exchange Web Services (EWS), or Microsoft Graph to connect SupportCenter Plus with the mailbox. Role Required: ...