SupportCenter Plus offers two default request types namely, Incident and Request for Information. The former is used to create requests for errors, faults etc and the latter is used to get information such as help, how-tos etc. You can also create custom request types.

To create a custom request type: 

1. Go to Admin>> Helpdesk Customizer>>Request Type.


2. Click Add Request Type to go to the relevant form.


3. Now, provide Name and Description.


4. Finally, click Save.

View, edit, or delete request types

All request types are listed under the request type configuration page. To access it, go to Admin>> Helpdesk Customizer>>Request Type. 

• To view or edit a request type, click the name or edit icon. To edit, make necessary changes and click Save.
  

• To delete, select one or more request types using the checkboxes and click Delete.