Request Priority

Request Priority

Priority is a set of levels of importance that can be assigned to request. There are four default priorities. You can also custom create a new priority level.


The default priorities and their typical usage are listed below.


Priority Level

Typical Usage


Affects Business


Affects Individual


Affects Service


Degradation in Service


To create a new priority level: 

    1. Go to Admin>> Helpdesk Customizer>>Priority.

    2. Click Add New Priority to go to the relevant form.

    3. Now, provide Name, Description, and add a color code.

    4. Finally, click Save.



View, edit, or delete request priorities

All priority levels are listed under the priority configuration page. To access it, go to Admin>> Helpdesk Customizer>>Priority. 

  • To view or edit a priority level, click the name or edit icon. To edit, make necessary changes and click Save. 

  • To delete, select one or more priority levels using the checkboxes and click Delete.

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