Priority is a set of levels of importance that can be assigned to request. There are four default priorities. You can also custom create a new priority level.
The default priorities and their typical usage are listed below.
Priority Level
| Typical Usage
|
High
| Affects Business
|
Low
| Affects Individual
|
Medium
| Affects Service
|
Normal
| Degradation in Service
|
To create a new priority level:
1. Go to Admin>> Helpdesk Customizer>>Priority.
2. Click Add New Priority to go to the relevant form.
3. Now, provide Name, Description, and add a color code.
4. Finally, click Save.

View, edit, or delete request priorities
All priority levels are listed under the priority configuration page. To access it, go to Admin>> Helpdesk Customizer>>Priority.


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