Request Priority

Request Priority

Priority is a set of levels of importance that can be assigned to request. There are four default priorities. You can also custom create a new priority level.

 

The default priorities and their typical usage are listed below.

 

Priority Level

Typical Usage

High

Affects Business

Low

Affects Individual

Medium

Affects Service

Normal

Degradation in Service

 

To create a new priority level: 

    1. Go to Admin>> Helpdesk Customizer>>Priority.

    2. Click Add New Priority to go to the relevant form.

    3. Now, provide Name, Description, and add a color code.

    4. Finally, click Save.

 


 


View, edit, or delete request priorities

 
All priority levels are listed under the priority configuration page. To access it, go to Admin>> Helpdesk Customizer>>Priority. 

  • To view or edit a priority level, click the name or edit icon. To edit, make necessary changes and click Save. 



  • To delete, select one or more priority levels using the checkboxes and click Delete.



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