Priority is a set of levels of importance that can be assigned to request. There are four default priorities. You can also custom create a new priority level.

The default priorities and their typical usage are listed below.

To create a new priority level: 

1. Go to Admin>> Helpdesk Customizer>>Priority.


2. Click Add New Priority to go to the relevant form.


3. Now, provide Name, Description, and add a color code.


4. Finally, click Save.

 
All priority levels are listed under the priority configuration page. To access it, go to Admin>> Helpdesk Customizer>>Priority. 

• To view or edit a priority level, click the name or edit icon. To edit, make necessary changes and click Save. 
  

• To delete, select one or more priority levels using the checkboxes and click Delete.