Request Priority
Priority is a set of levels of importance that can be assigned to request. There are four default priorities. You can also custom create a new priority level.
The default priorities and their typical usage are listed below.
Priority Level | Typical Usage |
High | Affects Business |
Low | Affects Individual |
Medium | Affects Service |
Normal | Degradation in Service |
To create a new priority level:
1. Go to Admin>> Helpdesk Customizer>>Priority.
2. Click Add New Priority to go to the relevant form.
3. Now, provide Name, Description, and add a color code.
4. Finally, click Save.
All priority levels are listed under the priority configuration page. To access it, go to Admin>> Helpdesk Customizer>>Priority.
To view or edit a priority level, click the name or edit icon. To edit, make necessary changes and click Save.
To delete, select one or more priority levels using the checkboxes and click Delete.
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