SupportCenter Plus offers multiple modes to raise requests. Based on the requirements, you can add custom modes for classification purposes. For example, if you have a web form in mobile app and website and you want them to be classified separately you can custom create a mode.

To create a custom request mode: 

1. Go to Admin>> Helpdesk Customizer>>Mode.

2. Click Add New Mode to go to the relevant form.

3. Now, provide Name and Description.

4. Finally, click Save.

View, edit, or delete request modes

All request modes are listed under the request mode configuration page. To access it, go to Admin>> Helpdesk Customizer>>Mode. 

• To view or edit a request mode, click the name or edit icon. To edit, make necessary changes and click Save.

• To delete, select one or more request modes using the checkboxes and click Delete.