SupportCenter Plus offers multiple modes to raise requests. Based on the requirements, you can add custom modes for classification purposes. For example, if you have a web form in mobile app and website and you want them to be classified separately you can custom create a mode.
To create a custom request mode:
1. Go to Admin>> Helpdesk Customizer>>Mode.
2. Click Add New Mode to go to the relevant form.
3. Now, provide Name and Description.
4. Finally, click Save.
View, edit, or delete request modes
All request modes are listed under the request mode configuration page. To access it, go to Admin>> Helpdesk Customizer>>Mode.
Request properties are additional information about a request which aids in the automation of the request workflow. In this page, we will discuss the request properties in detail. Created By This refers to the user who has raised the request. Learn ...
Request Closure Code
Request Closure Code is used to mark the reason for closing a request, whether the request was closed successfully, unsuccessfully, canceled, and so on. Using the request closure code, the administrator is able to comprehend the purpose of closing ...
Filling Out the Request Form
Once you access the request form, fill out the various fields using the pointers discussed below: Field Description Request Template drop-down list Choose the required request template. This drop-down will be available if you have configured ...
SupportCenter Plus offers two default request types namely, Incident and Request for Information. The former is used to create requests for errors, faults etc and the latter is used to get information such as help, how-tos etc. You can also create ...
Each request must be assigned to a support rep, who will be responsible to resolve the request within the given time. Support reps can also pick up a request for themselves. You can assign a request in two methods: From the request list view page ...