Request Closure Code is used to mark the reason for closing a request, whether the request was closed successfully, unsuccessfully, canceled, and so on. Using the request closure code, the administrator is able to comprehend the purpose of closing the request by the technician.
The default closure codes are Canceled, Moved, Postponed, and Success.
To custom create a request closure code:
1. Go to Admin>> Helpdesk Customizer>>Request Closure Code.
2. Click Add New Closure Code to go to the relevant form.
3. Now, provide Name and Description.
4. Finally, click Save.
View, edit, or delete request modes
All request closure codes are listed under the request closure code configuration page. To access it, go to Admin>> Helpdesk Customizer>>Request Closure Code
Resolving a Request
Once a request is resolved, you can add a resolution to the request so that all support reps involved in the request can know the cause, consequence, and solution for the request. You can also add the solution to the knowledge base of the application ...
Request Closing Rules
SupportCenter Plus allows you to define various rules for closing a request such as mandating fields, confirming user acknowledgment, automated transitions based on tasks or dependent requests, and automated closures. To define closure rules: Go ...
SupportCenter Plus provides a set of default request statuses under two different types, In progress and Completed. You can also custom create new status under any one of the types. The default request statuses are as follows. Status Type Timer ...
Priority is a set of levels of importance that can be assigned to request. There are four default priorities. You can also custom create a new priority level. The default priorities and their typical usage are listed below. Priority Level Typical ...
SupportCenter Plus allows you to create request templates with pre-configured fields, properties, workflow, and rules. To configure a request template: 1. Go to Admin>>Helpdesk Customizer>>Request Template. 2. Click New Template to go to the ...