Request Closure Code

Request Closure Code is used to mark the reason for closing a request, whether the request was closed successfully, unsuccessfully, canceled, and so on. Using the request closure code, the administrator is able to comprehend the purpose of closing the request by the technician.

The default closure codes are Canceled, Moved, Postponed, and Success.

To custom create a request closure code:

1. Go to Admin>> Helpdesk Customizer>>Request Closure Code.

2. Click Add New Closure Code to go to the relevant form.

3. Now, provide Name and Description.

4. Finally, click Save.

View, edit, or delete request modes

All request closure codes are listed under the request closure code configuration page. To access it, go to Admin>> Helpdesk Customizer>>Request Closure Code

To view or edit a request mode, click the name or edit icon. To edit, make necessary changes and click Save.

To delete, select one or more request modes using the checkboxes and click Delete.