Privacy Settings

Privacy Settings

SupportCenter Plus allows you to configure privacy settings to protect sensitive data such personally identifiable information. 

Privacy settings should be configured separately in each portal.

To configure privacy settings: 

    1. Go to Admin>>General Settings>>Privacy Settings.

    2. To anonymize user names after user data is deleted, click Show option to anonymize user data while deletion checkbox.

    3. To delete fields that are marked as PII after deletion of user data, select the field(s) of your choice from the list using the respective checkbox(es).

    4. To password protect files generated by the application, click Enable File Protection Password checkbox and provide a common password. The common password is used for users without login credentials. For all other users, a unique password will be generated.

    5. Finally, click Save.


    • Related Articles

    • Proxy Settings

      You can configure a proxy server to add an extra layer of protection to the server that runs SupportCenter Plus.  This is an application-wide configuration. To configure a proxy server:  1. Go to Admin>>General Settings>>Proxy Settings (if only one ...
    • Chat Settings

      You can configure various chat-related settings under Admin>>Helpdesk Customizer>>Chat Settings.  You the toggle button to enable/disable the chat for both contacts and support reps.   Contact-specific settings   You can configure the following ...
    • Theme Settings

      Theme settings allow you to change the colors of the following entities. The theme settings are specific to a portal.  Header background Selected tab background Selected text Normal tab test Hover tab background   To modify the default theme:  1. Go ...
    • Report Settings

      To update custom request settings, Click Reports in the application header. Click Custom Settings. The report settings dialog box pops up. If you wish to customize the Tabular column size, specify the size of the small text, large text, number size ...
    • Security Settings

      Administrators can configure various options to enhance security such as locking accounts, set session expiry, set HTTP mode etc.  These are application-wide configurations. To configure security settings, go to Admin>>General Settings>>Security ...