Privacy Settings

Privacy Settings

SupportCenter Plus allows you to configure privacy settings to protect sensitive data such personally identifiable information. 

Privacy settings should be configured separately in each portal.

To configure privacy settings: 

    1. Go to Admin>>General Settings>>Privacy Settings.

    2. To anonymize user names after user data is deleted, click Show option to anonymize user data while deletion checkbox.

    3. To delete fields that are marked as PII after deletion of user data, select the field(s) of your choice from the list using the respective checkbox(es).

    4. To password protect files generated by the application, click Enable File Protection Password checkbox and provide a common password. The common password is used for users without login credentials. For all other users, a unique password will be generated.

    5. Finally, click Save.


    • Related Articles

    • attachment-settings

      Attachment Settings Attachment settings allow you to manage the files that users add as attachments in various modules. Role Required: SDAdmin. Go to Admin > General Settings > Attachment Settings and configure the fields as explained below: Fields ...
    • Outgoing Mail Server Settings

      Configure your organization's mail server to send emails. Outgoing mail server settings must be configured to trigger email notifications for the following settings. Two-Factor Authentication Backup Scheduling Security Settings Performance Settings ...
    • Proxy Settings

      You can configure a proxy server to add an extra layer of protection to the server that runs SupportCenter Plus.  This is an application-wide configuration. To configure a proxy server:  1. Go to Admin>>General Settings>>Proxy Settings (if only one ...
    • Incoming Mail Server Settings

      Configure your organization's mail server to receive and process incoming emails. You can use email protocols (POP, IMAP, POPS, or IMAPs), Exchange Web Services (EWS), or Microsoft Graph to connect SupportCenter Plus with the mailbox. Role Required: ...
    • Troubleshooting Mail Server Settings

      Troubleshooting Mail fetching problems After you configure the mail server, test the settings by fetching a sample mail. To do so, click the Fetch a sample mail button. If the settings are configured right and the connection is successful, the oldest ...