Privacy Settings

Privacy Settings

SupportCenter Plus allows you to configure privacy settings to protect sensitive data such personally identifiable information. 

Privacy settings should be configured separately in each portal.

To configure privacy settings: 

    1. Go to Admin>>General Settings>>Privacy Settings.

    2. To anonymize user names after user data is deleted, click Show option to anonymize user data while deletion checkbox.

    3. To delete fields that are marked as PII after deletion of user data, select the field(s) of your choice from the list using the respective checkbox(es).

    4. To password protect files generated by the application, click Enable File Protection Password checkbox and provide a common password. The common password is used for users without login credentials. For all other users, a unique password will be generated.

    5. Finally, click Save.

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