Portals
Portals are used to manage your business verticals independently. By default, the application is configured with only one portal.
To add a new portal:
1. Click Global Settings and then click Add Portal.
2. Now, provide details such as Portal Name, Portal Description, select portal owner, and add license.
3. Finally, click Create.
Portal Status
New: All newly created portals will have the Status marked as New. The portal can be accessed only by the portal owner.
Pre-production: When the portal owner accesses the portal for the first time, the Status changes to Pre-production. The portal can be accessed only by the portal owner.
Production: After making all necessary configurations and applying the license, the portal owner can change the status to Production.
Retired: When portal operations have to be ceased permanently, the portal owner can move the status to retired. The portal becomes read-only and can be accessed only by the portal owner.
License Expired: When the associated license is expired, the portal status is automatically changed to License Expired. Once the new license is applied, the portal status is moved to the previous status (Pre-production or Production). The portal becomes read-only and can be accessed only by the portal owner.
You can perform all portal-related operations under Global Settings.
To view all portals, click Global Settings.
To edit portal details, hover over the portal description box and click the edit icon. Make necessary changes and then click Update.
To delete a portal, hover over the portal description box and click the delete icon.
Related Articles
Home Page
The home page is where you land upon successful login, if the organization maintains a single portal. If there are multiple portals, then you will land at the portal selection page. Choose the preferred portal and you will be directed to the home ...Account Manager
Account managers are users who take care of their associated customer account(s) and keep them up to date. Account managers can view all requests raised in their associated account and coordinate with support reps to ensure quicker resolution. To ...Copying Accounts
All account-related actions are specific to a portal. However, you can copy account details between portals. Copying account details is useful when you provide different services to the same customer from different business verticals. To copy ...Pass Through Authentication
You can enable single sign-on for SupportCenter Plus to directly authenticate support reps' login credentials. Thus the support reps need not log in again to access SupportCenter Plus. SupportCenter Plus Pass-through Authentication uses NTLMV2 which ...Operational Hours and Holidays
You can configure your organization's operational hours and holidays. This useful for both administration and automation such as business rules. To configure the operational hours: 1. Go to Admin>>Organizational Details>>Operational Hours (if only ...