Pass Through Authentication

Pass Through Authentication

You can enable single sign-on for SupportCenter Plus to directly authenticate support reps' login credentials. Thus the support reps need not log in again to access SupportCenter Plus.

SupportCenter Plus Pass-through Authentication uses NTLMV2 which provides better security and validates the credentials using NETLOGON service.

To enable single sign-on,

  1. Go to Admin >> Users >> Active Directory. If you have configured multiple portals, go to Global Settings >> User Management >> Active Directory.

  2. Under Active Directory Authentication, select the Enable Active Directory Authentication checkbox and the Enable Pass Through Authentication (Single Sign-On) checkbox.

  3. Provide the domain details using the pointers given below:

Field Name


Domain Name

Choose the required domain from the drop-down that lists all domains configured across the application. The domain should be two-way trusted.

DNS Server IP

Enter the DNS Server IP address of the selected domain.

Computer Account

Enter the credentials of the computer account to be associated with the active directory.


Bind String

This should be a fully qualified DNS domain name or host name of a particular AD server.


  1. Click Save.

  • Upon saving the details, a new computer account will be created in the Active Directory with the help of VB script.

  • If you had given the details of an existing computer account, the password you enter here will be updated in the active directory.

  • If any problem accurs in creating/updating the computer account, the credentials given here will be saved. You can manually execute the script in the AD server using the saved credentials.


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