Organizational Details
To add/modify organizational details:
1. Go to Admin>>Organizational Details>>Organizational Details (if only one portal is configured) or go to Global Settings>>Organizational Details (if multiple portals are configured).
2. Fill in the required details such as name, address, contact details, and add a custom logo.
3. Finally, click Save.
Related Articles
Request Details Page
The request details page provides the particulars of a request in a distinguished manner, thus helping support reps easily find information about the request. The request details page contains three sections: The left pane consists of the list of all ...Operational Hours and Holidays
You can configure your organization's operational hours and holidays. This useful for both administration and automation such as business rules. To configure the operational hours: 1. Go to Admin>>Organizational Details>>Operational Hours (if only ...Custom Product Tour
Custom Product Tour You can create product tours to familiarize your users with the various features and functionalities of the self-service portal. This helps your organization reduce overhead on training users and thereby aids in better ...Active Directory
The integration of Active Directory (AD) with SupportCenter Plus enables you to import user information from the Active Directory server into SupportCenter Plus. It also lets you schedule user import from AD, sync deleted users from AD, and configure ...Sharing a Request
You can share a request to seek assistance from other support reps or support groups. Sharing a request does not assign the request, but only provides access to the request. Access permission for a shared request will be the same as the access ...