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Operational Hours and Holidays
You can configure your organization's operational hours and holidays. This useful for both administration and automation such as business rules. To configure the operational hours: 1. Go to Admin>>Organizational Details>>Operational Hours (if only ...
Request Details Page
The request details page provides the particulars of a request in a distinguished manner, thus helping support reps easily find information about the request. The request details page contains three sections: The left pane consists of the list of all ...
Tracking Requests
You can track the progress of all your requests under the Requests tab. Request List View The request list view gives an overview of all the requests along with their properties and SLA violations at a single glance. You can view requests based on a ...
Solutions
You can browse through the available solutions before reporting an issue, thus resolving known issues by yourself. Click Solutions in the application header. The list view of all available solutions will be displayed along with details such as ID, ...
Announcements
The announcement widget in the customer portal lists any public announcements made by the organization. The organization may use this to make different types of announcements like planned maintenance, availability of products or service, offers, or ...