Related Articles
Request Details Page
The request details page provides the particulars of a request in a distinguished manner, thus helping support reps easily find information about the request. The request details page contains three sections: The left pane consists of the list of all ...
Operational Hours and Holidays
You can configure your organization's operational hours and holidays. This useful for both administration and automation such as business rules. To configure the operational hours: 1. Go to Admin>>Organizational Details>>Operational Hours (if only ...
Tracking Requests
You can track the progress of all your requests under the Requests tab. Request List View The request list view gives an overview of all the requests along with their properties and SLA violations at a single glance. You can view requests based on a ...
Solutions
You can browse through the available solutions before reporting an issue, thus resolving known issues by yourself. Click Solutions in the application header. The list view of all available solutions will be displayed along with details such as ID, ...
Custom Product Tour
Custom Product Tour
You can create product tours to familiarize your users with the various features and functionalities of the self-service portal. This helps your organization reduce overhead on training users and thereby aids in better ...