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Request Details Page
The request details page provides the particulars of a request in a distinguished manner, thus helping support reps easily find information about the request. The request details page contains three sections: The left pane consists of the list of all ...
Operational Hours and Holidays
You can configure your organization's operational hours and holidays. This useful for both administration and automation such as business rules. To configure the operational hours: 1. Go to Admin>>Organizational Details>>Operational Hours (if only ...
Connections
Connections are used to authenticate SupportCenter Plus integration with external applications. To set up connections, register the third party application as a service in SupportCenter Plus. Connections are equipped with three modes of ...
Custom Modules: Web Tabs
SDAdmins can create and design modules from scratch to meet the unique needs of their organization using Custom Modules. Web tabs are one of the two types of custom modules and they function like any other module, where you can collect, store, view, ...
Tracking Requests
You can track the progress of all your requests under the Requests tab. Request List View The request list view gives an overview of all the requests along with their properties and SLA violations at a single glance. You can view requests based on a ...