Operational Hours and Holidays
You can configure your organization's operational hours and holidays. This useful for both administration and automation such as business rules.
To configure the operational hours:
1. Go to Admin>>Organizational Details>>Operational Hours (if only one portal is enabled) or go to Admin>>Service Desk Configuration>>Operational Hours (if multiple portals are enabled).
2. Choose Round the clock (24 hours) or Select Operational Hours and choose Start Time and End Time. Also, select the working days.
3. Finally, click Save.
1. Go to Admin>>Organizational Details>>Holidays (if only a single portal is enabled) or go to Admin>>Service Desk Configuration>>Holidays (If multiple portals are enabled).
2. Click Add New Holiday button to go to the relevant form.
3. Now, provide Date and Description. Also, confirm if it is a recurring holiday using the checkbox.
4. Finally, click Save.
View, edit, or delete holidays
All holidays are listed under the holiday configuration page. To access it, go to Admin>>Organizational Details>>Holidays (if only one portal is enabled) or go to Admin>>Service Desk Configuration>>Holidays (If multiple portals are enabled).
To view or edit details of a leave type, click the date or edit icon. To edit, make necessary changes and click Save.
To delete leave types, select the holidays using the checkboxes and click Delete.
Related Articles
Custom Triggers for Notifications
Use custom triggers to automatically set off predefined actions on a notification that matches the criteria. You can configure email/SMS notifications, custom functions, or even custom scripts as custom actions. Custom triggers are categorized and ...Custom Triggers for Notes
Use custom triggers to automatically set off predefined actions on a note that matches the criteria. You can configure email/SMS notifications, custom functions, or even custom scripts as custom actions. Custom triggers are categorized and executed ...Custom Triggers for Approvals
Use custom triggers to automatically set off predefined actions when an approval matches a defined criteria. You can configure email/SMS notifications, custom functions, or even custom scripts as custom actions. Custom triggers are categorized and ...Business Rules for Notes
Business rules are used to automate certain actions for notes that fulfill certain incoming criteria. Some of the actions that can be automated using business rules for notes include making the notes public for all users or making the notes available ...Business Rules for Notifications
Business rules are used to automate certain actions for notifications that fulfill certain incoming criteria. Some of the actions that can be automated using business rules for notifications include pausing specific notifications or turning them off ...