Operational Hours and Holidays

Operational Hours and Holidays

You can configure your organization's operational hours and holidays. This useful for both administration and automation such as business rules.

 

To configure the operational hours: 

    1. Go to Admin>>Organizational Details>>Operational Hours (if only one portal is enabled) or go to Admin>>Service Desk Configuration>>Operational Hours (if multiple portals are enabled).

    2. Choose Round the clock (24 hours) or Select Operational Hours and choose Start Time and End Time. Also, select the working days.

    3. Finally, click Save.

 

 


To configure holidays: 

    1. Go to Admin>>Organizational Details>>Holidays (if only a single portal is enabled) or go to Admin>>Service Desk Configuration>>Holidays (If multiple portals are enabled).

    2. Click Add New Holiday button to go to the relevant form.

    3. Now, provide Date and Description. Also, confirm if it is a recurring holiday using the checkbox.

    4. Finally, click Save.

 


 


Operational hours and holidays are portal specific. If you have enabled multiple portals, then these details should be configured in each portal separately

View, edit, or delete holidays

 

All holidays are listed under the holiday configuration page. To access it, go to Admin>>Organizational Details>>Holidays (if only one portal is enabled) or go to Admin>>Service Desk Configuration>>Holidays (If multiple portals are enabled).

 

  • To view or edit details of a leave type, click the date or edit icon. To edit, make necessary changes and click Save. 

           

 

  • To delete leave types, select the holidays using the checkboxes and click Delete. 



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