Manage Two-Factor Authentication Settings
You can manage trusted browsers, modify mode, view, download, or generate backup codes from the user panel.
Click the user icon on the upper-right corner and click Two Factor Authentication.
To modify mode, click Authentication Mode and then click Modify Authentication and select your preferred mode and verify it by following the steps for enrollment.
Click Backup Verification Code to view codes. You can also download or generate new codes using the appropriate options.
Click Trusted Browsers to view the list of browsers marked trusted. To remove, select one or more browsers and click Delete.
This option is available only when two-factor authentication is enabled by your admin.
Each backup verification code can be used only once and make sure that you generate a new set of backup verification codes before using all the codes in the existing set.
Two Factor Authentication
Two-Factor Authentication Two-factor Authentication (2FA) provides an extra layer of security for your Support Reps by mandating an additional mode of authentication along with regular passwords. Two-Factor Authentication is applicable only for ...
Administrators can configure various options to enhance security such as locking accounts, set session expiry, set HTTP mode etc. These are application-wide configurations. To configure security settings, go to Admin>>General Settings>>Security ...
Pass Through Authentication
You can enable single sign-on for SupportCenter Plus to directly authenticate support reps' login credentials. Thus the support reps need not log in again to access SupportCenter Plus. SupportCenter Plus Pass-through Authentication uses NTLMV2 which ...
Application Settings and Self-Service Portal Settings
Portal-specific Customizations and Configurations The following are the various portal-specific customizations and configurations. You can access these under Admin>>General Settings>>Self-Service Portal Settings in both single portal and multi-portal ...
SMS Notification Settings
SupportCenter Plus can be configured to send SMS notifications to support reps. To configure SMS notifications: 1. Go to Admin>>Organization Details>> SMS Notification Settings (if only one portal is enabled) or go to Admin>>MAin Settings>> SMS ...