Mail server configuration is essential to receive requests via email, send notifications, surveys etc.
Configuring Settings for Incoming emails
1. Navigate to the tab Incoming.
2. Enter Server Name/IP Address, username, password, list of email addresses.
3. Select the preferred protocol: POP, POPS, IMAP, or IMAPS.
4. Set port number and frequency of fetching mails in minutes.
5. Finally, click Save.
Configuring Settings for Outgoing emails
1. Navigate to the tab Outgoing.
2. Enter Server Name/IP Address, Alternate Server Name/IP address, sender name, and reply to email id.
3. Select the preferred protocol: SMTP or SMTPS.
4. Set port number and provide authentication details (user name and password) if applicable.
5. Finally, click Save.
Configuring Spam Filter
1. Navigate to the tab Spam Filter.
2. Define filtering rules by selecting email fields, conditions, and values. You can add multiple rules.
3. Choose either Match ALL of the following (AND) or Match ANY of the following (OR).
4. Finally, click Save.
Configuring Email Command
Email command allows you to set request fields from the email content by parsing the email message.
1. Navigate to the tab Email Command.
2. Click Enable E-mail Command checkbox.
3. Select which emails should be parsed by configuring E-mail Subject contains field value.
4. To populate request fields from email content, enter command delimiters.
5. Finally, click Save.
Configuring Email Delimiters
Email delimiters are used filter, identify source, distinguish, and process notifications from different modules. The default delimiters based on modules are as follows.
RE- Request
TA-Task
SO-Solution