Locked contacts

Locked contacts

Contacts may get locked out when they used invalid passwords for a certain number of times or any other suspicious activity. Contacts may also be locked out for any policy violation. 

To view and manage locked out contacts: 

    1. Navigate to Contact List View and click Locked Accounts

    2. In the Locked Accounts window that appears, you can view all the locked-out contacts with details such as Blocked IP Address, Last Logged-in Time, Domain Name and E-mail.

    3. To unlock accounts, select one or more accounts by clicking the respective checkbox(es) and then click Unlock. 

  1. You can access Contact List View either from Contacts module or from Contacts tab in Accounts Details Page/Sub-Account Details Page.
  2. To access account-specific Contact List View, go to Accounts tab and select an account of your choice and then click Contacts tab in the Account Details Page.
  3. To access the sub-account specific Contact List View, go to Accounts tab and select an account of your choice. In the Account Details Page, select the sub-account of your choice from the Sub-Accounts section. Now, select Contacts tab in the Sub-account Details Page.

    • Related Articles

    • Contacts - Introduction

      In SupportCenter Plus, the individual customers are called contacts. Contacts can be associated with accounts. The Contacts module allows you to manage all contacts across accounts within the portal. You can also manage contacts associated with an ...
    • Import Contacts

      SupportCenter Plus allows you to import contacts in bulk from a CSV file.  To import contacts, 1. Go to Contacts. 2. Select Import from CSV by clicking the drop-down arrow beside the New button. 3. In the import wizard that appears, click Choose ...
    • Merge contacts

      You to merge duplicate contacts based on Login Name or Email Address in different domains.  To merge contacts  1. Navigate to Contact List View and click Merge User button. 2. Select the criteria to identify the duplication either Login Name or Email ...
    • View, edit, or delete contacts

      You can perform various contact-related actions from the contact list view.  To access it, click the Contacts tab on the header pane. This lists all contacts across accounts within the portal. Alternatively, you can access contacts specific to an ...
    • Schedule and Import Accounts and Contacts from CSV

      SupportCenter Plus allows you to schedule and import accounts and contacts from CSV files. This feature is especially useful to import data periodically from other applications.  This requires admin access to the product database and installation ...