Locked contacts

Contacts may get locked out when they used invalid passwords for a certain number of times or any other suspicious activity. Contacts may also be locked out for any policy violation.

To view and manage locked out contacts:

1. Navigate to Contact List View and click Locked Accounts

2. In the Locked Accounts window that appears, you can view all the locked-out contacts with details such as Blocked IP Address, Last Logged-in Time, Domain Name and E-mail.

3. To unlock accounts, select one or more accounts by clicking the respective checkbox(es) and then click Unlock.

You can access Contact List View either from Contacts module or from Contacts tab in Accounts Details Page/Sub-Account Details Page.
To access account-specific Contact List View, go to Accounts tab and select an account of your choice and then click Contacts tab in the Account Details Page.
To access the sub-account specific Contact List View, go to Accounts tab and select an account of your choice. In the Account Details Page, select the sub-account of your choice from the Sub-Accounts section. Now, select Contacts tab in the Sub-account Details Page.