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Home Page
The home page is where you land upon successful login, if the organization maintains a single portal. If there are multiple portals, then you will land at the portal selection page. Choose the preferred portal and you will be directed to the home ...
Home Page
The help desk home page serves as the landing page after a successful login for all users with assigned roles other than guest users. The home page has two tabs: My view and Scheduler. My View is a customizable view of a grid of widgets. Widgets ...
Advanced Customization for Contact Home Page
Self Service Portal Customization As an administrator you can customize self-service portals for your end users. You can add, delete, hide, re-arrange, restore, and re-size the widgets. You can also appropriately position or re-size the widgets by ...
Request Details Page
The request details page provides the particulars of a request in a distinguished manner, thus helping support reps easily find information about the request. The request details page contains three sections: The left pane consists of the list of all ...
Logging Requests
Contacts and Support Reps with valid login credentials can log into the application and raise a request. Create a request from the following locations: Home Page Requests Tab You can also import requests in bulk. Learn how to do this here. If you ...