The help desk home page serves as the landing page after a successful login for all users with assigned roles other than guest users. The home page has two tabs: My view and Scheduler. My View is a customizable view of a grid of widgets. Widgets ...
Request Details Page
The request details page provides the particulars of a request in a distinguished manner, thus helping support reps easily find information about the request. The request details page contains three sections: The left pane consists of the list of all ...
Accessing the Application
SupportCenter Plus provides a common login page for all users. A valid login credential is required to access the application. After a successful login, the user will be directed to the help desk or self-service portal depending on the role. Users ...
Contacts and Support Reps with valid login credentials can log into the application and raise a request. Create a request from the following locations: Home Page Requests Tab You can also import requests in bulk. Learn how to do this here. If you ...
Request-specific reminders are used to set time-based alerts for requested-related activities such as following up with a third-party, initiate a call-back, resuming work etc. These reminders are also added to the My Reminder(s) widget in the Home ...