Home Page

Home Page

From the application header pane, you can raise a request by clicking New Request/Request Catalog option:

  • New Request - If only the default request template is available, the New Request button is displayed.

 

 

  • Request Catalog - If multiple request templates are configured, the Request Catalog drop-down is displayed. You can choose the required template from the available list of templates.

 

 

Once you have accessed the request form, fill in the details as given here to create a request.
    • Related Articles

    • Home Page

      The home page is where you land upon successful login, if the organization maintains a single portal.   If there are multiple portals, then you will land at the portal selection page. Choose the preferred portal and you will be directed to the home ...
    • Home Page

      The help desk home page serves as the landing page after a successful login for all users with assigned roles other than guest users. The home page has two tabs: My view and Scheduler.   My View is a customizable view of a grid of widgets. Widgets   ...
    • Request Details Page

      The request details page provides the particulars of a request in a distinguished manner, thus helping support reps easily find information about the request. The request details page contains three sections: The left pane consists of the list of all ...
    • Solutions

      Before raising a ticket, you can look for existing solutions for your issues and queries.    Searching Solutions    To search for a solution, query the search box using the relevant keywords. A list of solutions will be displayed based on the ...
    • Accessing the Application

      SupportCenter Plus provides a common login page for all users. A valid login credential is required to access the application. After a successful login, the user will be directed to the help desk or self-service portal depending on the role. Users ...