You can set up Advanced Analytics tools with SupportCenter Plus that help in business reporting and decision making. The supported integrations are as follows. ManageEngine Analytics Plus (on-premises application) Zoho Analytics (cloud application) ...
Two Factor Authentication
Two-Factor Authentication Two-factor Authentication (2FA) provides an extra layer of security for your Support Reps by mandating an additional mode of authentication along with regular passwords. Two-Factor Authentication is applicable only for ...
Editions and Licensing
SupportCenter Plus is available in three different editions, namely, Standard Professional, and Enterprise. The Standard edition is available as free to use for up to five support reps. All editions are available for a 30-day trial and a valid ...
You can integrate maps with SupportCenter Plus to view or manage support reps based on their location. This is a portal-specific configuration. To set up maps integration: 1. Go to Admin > Integrations > Maps integration. 2. Enable maps ...
Outgoing Mail Server Settings
Configure your organization's mail server to send emails. Outgoing mail server settings must be configured to trigger email notifications for the following settings. Two-Factor Authentication Backup Scheduling Security Settings Performance Settings ...