Bills are automatically generated at the end of the bill cycle of the respective contracts. You can access all bills against all accounts in Billing module. To generate bills manually: 1. Go to the Billing tab and then click Generate Bill. 2. Now, ...
Reports help you have a detailed overview of the organization's work done in a specified duration. In SupportCenter Plus, you can generate a report in two ways: Using a pre-defined report Configuring a custom report Using Pre-defined Reports To view ...
Two Factor Authentication
Two-Factor Authentication Two-factor Authentication (2FA) provides an extra layer of security for your Support Reps by mandating an additional mode of authentication along with regular passwords. Two-Factor Authentication is applicable only for ...
You can integrate maps with SupportCenter Plus to view or manage support reps based on their location. This is a portal-specific configuration. To set up maps integration: 1. Go to Admin>>Integrations>>Maps integration. 2. Enable maps integration ...
You can import account, contact, product, and sales information from Zoho CRM to SupportCenter Plus. This is an application-wide configuration. To set up Zoho CRM integration: 1. Go to Admin>>Integrations>>Zoho CRM (if only one portal is ...