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Solutions
You can browse through the available solutions before reporting an issue, thus resolving known issues by yourself. Click Solutions in the application header. The list view of all available solutions will be displayed along with details such as ID, ...
Solutions
Before raising a ticket, you can look for existing solutions for your issues and queries. Searching Solutions To search for a solution, query the search box using the relevant keywords. A list of solutions will be displayed based on the ...
Home Page
The home page is where you land upon successful login, if the organization maintains a single portal. If there are multiple portals, then you will land at the portal selection page. Choose the preferred portal and you will be directed to the home ...
Two Factor Authentication
Two-Factor Authentication Two-factor Authentication (2FA) provides an extra layer of security for your Support Reps by mandating an additional mode of authentication along with regular passwords. Two-Factor Authentication is applicable only for ...
Manage Two-Factor Authentication Settings
You can manage trusted browsers, modify mode, view, download, or generate backup codes from the user panel. Click the user icon on the upper-right corner and click Two Factor Authentication. To modify mode, click Authentication Mode and then ...