Related Articles
Raising Requests via email
Both registered and unregistered contacts can raise requests via email. To raise a request via email, send your request to the email address provided by the organization. If you are an unregistered contact, processing your request will be subject ...
Solutions
Before raising a ticket, you can look for existing solutions for your issues and queries. Searching Solutions To search for a solution, query the search box using the relevant keywords. A list of solutions will be displayed based on the ...
Live Chat
You can resolve minor issues without raising a request using live chat in the self-service portal. You can also initiate chat conversations with support reps to know details about existing requests. To initiate a chat conversation, Click in the ...
Introduction
Customer portal is an open-access interface for both registered and unregistered contacts. It can be either a unified-portal for all service and product offerings or an exclusive portal for specific products or services. Accessing the Customer ...
Custom trigger - FAQs
1. When does the $COMPLETE_V3_JSON_FILE file get created? Does it happen always? I can’t find it in the SCP MSP_Home\integration\custom_scripts\request\ folder. Yes, a file is created each time $COMPLETE_V3_JSON_FILE is passed as an argument to the ...