Raising Requests via email
Both registered and unregistered contacts can raise requests via email. To raise a request via email, send your request to the email address provided by the organization. If you are an unregistered contact, processing your request will be subject ...
Before raising a ticket, you can look for existing solutions for your issues and queries. Searching Solutions To search for a solution, query the search box using the relevant keywords. A list of solutions will be displayed based on the ...
You can resolve minor issues without raising a request using live chat in the self-service portal. You can also initiate chat conversations with support reps to know details about existing requests. To initiate a chat conversation, Click in the ...
Customer portal is an open-access interface for both registered and unregistered contacts. It can be either a unified-portal for all service and product offerings or an exclusive portal for specific products or services. Accessing the Customer ...
Execute Scripts in Business Rules
With Execute Script action in business rules, you can validate requests and update field values to automate request workflows. You can use scripts for validation of requests that involve complex conditions or requests that use third-party application ...