Password Recovery

Password Recovery


In case you have forgotten your password to log in to self-service portal, go to the login page from, and click Forgot Password?



In the form that appears, enter your email address and click Send E-mail to receive a password reset link.



Follow the instructions received in the email to reset the password.

    • Related Articles

    • Change password

      If you are using local authentication to sign in to SupportCenter Plus, you can change your password directly from the application. To change your password, 1. Click the profile icon on the top-right corner and then click Change Password. 2. Enter ...
    • Personalization

      You can update your profile details by clicking the user icon in the upper right corner of the self-service portal. In the displayed pop-up, click the profile icon to upload a new picture. Note that the picture should not exceed 5 MB.   To change the ...
    • Account Manager

      Account managers are users who take care of their associated customer account(s) and keep them up to date. Account managers can view all requests raised in their associated account and coordinate with support reps to ensure quicker resolution.    To ...
    • Pass Through Authentication

      You can enable single sign-on for SupportCenter Plus to directly authenticate support reps' login credentials. Thus the support reps need not log in again to access SupportCenter Plus. SupportCenter Plus Pass-through Authentication uses NTLMV2 which ...
    • Two Factor Authentication

      Two-Factor Authentication    Two-factor Authentication (2FA) provides an extra layer of security for your Support Reps by mandating an additional mode of authentication along with regular passwords. Two-Factor Authentication is applicable only for ...