Password Recovery

Password Recovery

 

In case you have forgotten your password to log in to self-service portal, go to the login page from, and click Forgot Password?



 

 

In the form that appears, enter your email address and click Send E-mail to receive a password reset link.



 

Follow the instructions received in the email to reset the password.


    • Related Articles

    • Change password

      If you are using local authentication to sign in to SupportCenter Plus, you can change your password directly from the application. To change your password, 1. Click the profile icon on the top-right corner and then click Change Password. 2. Enter ...
    • Send Password Reset Link

      When contacts forget their password, you can send a password reset link to them. To send a password reset link to a contact, Go to the contact's details page. Click the Actions menu on the details page and select Send Password Reset Link. An email ...
    • Privacy Settings

      SupportCenter Plus allows you to configure privacy settings to protect sensitive data such personally identifiable information.  Privacy settings should be configured separately in each portal. To configure privacy settings:  1. Go to Admin>>General ...
    • Performance Tuning Guide

       This guide provides a set of SQL queries and tips that improve the performance of ManageEngine SupportCenter Plus.  Restart the application after executing the queries. The list of performance tips discussed in this guide are: Java Tuning Enabling ...
    • FAQs on Encryption at Rest

      What are symmetric keys? A symmetric key or a secret key is an input to the encryption algorithm that helps produce a different output for different values provided at any given time. It is used for both encryption and decryption of data. What is a ...