Logging in to the Self-Service Portal

Logging in to the Self-Service Portal

If you are a registered contact, you can log in to the self-service portal from the customer portal. The self-service portal allows you to raise and manage your requests, browse through solutions, initiate chat, etc. To learn more, click here.

 

To log in to the self-service portal, click Login on the top-right corner.

 

 

In the login form that appears, enter your credentials and click Login.

 

 


You can also login using OTP sent to email, mobile, or both based on organization's configurations.

To login via OTP,

  1. Enter your registered email/mobile number.

  2. Click Get OTP.

 

  1. Provide the OTP received on your email or phone and click Login.

 

 

 

 

 

 

 


    • Related Articles

    • Logging in to the Self-Service Portal

      You can log in to the self-service portal from the common login page or from the customer portal using the appropriate links provided by the organization. Common login page:       Login page accessible from the customer portal:    
    • Application Settings and Self-Service Portal Settings

      Portal-specific Customizations and Configurations The following are the various portal-specific customizations and configurations. You can access these under Admin>>General Settings>>Self-Service Portal Settings in both single portal and multi-portal ...
    • Fail Over Service

      The availability of the application is an important factor for the smooth running of the help desk service. Unexpected hardware or software failure leads to non-availability and affects the business. SupportCenter Plus provides Fail Over Service ...
    • Customer Portal Settings

      To set up a customer portal:  1. Go to Admin>>Users>>Customer Portal Settings (if only one portal is configured) or go to Global Settings>> Customer Portal Settings (if multiple portals are configured). 2. Click New portal and then provide portal ...
    • Service Categories

      Service categories allow you to classify requests. You can manage service categories under Admin>>Helpdesk Customizer>>Service Categories.   To create a service category:  1. Go to Admin>>Helpdesk Customizer>>Service Categories. 2. Click Add Service ...