Logging in to the Self-Service Portal
If you are a registered contact, you can log in to the self-service portal from the customer portal. The self-service portal allows you to raise and manage your requests, browse through solutions, initiate chat, etc. To learn more, click here.
To log in to the self-service portal, click Login on the top-right corner.
In the login form that appears, enter your credentials and click Login.
You can also login using OTP sent to email, mobile, or both based on organization's configurations.
To login via OTP,
Enter your registered email/mobile number.
Click Get OTP.
Provide the OTP received on your email or phone and click Login.
Related Articles
Logging in to the Self-Service Portal
You can log in to the self-service portal from the common login page or from the customer portal using the appropriate links provided by the organization. Common login page: Login page accessible from the customer portal:
Application Settings and Self-Service Portal Settings
Portal-specific Customizations and Configurations The following are the various portal-specific customizations and configurations. You can access these under Admin>>General Settings>>Self-Service Portal Settings in both single portal and multi-portal ...
Fail Over Service
The availability of the application is an important factor for the smooth running of the help desk service. Unexpected hardware or software failure leads to non-availability and affects the business. SupportCenter Plus provides Fail Over Service ...
Portal Architecture
Portal Management in SupportCenter Plus is implemented on a single server and single database model. i.e the data pertaining to all portals are stored in the same database and table. The data segregation is handled at the application level. Portals ...
Customer Portal Settings
To set up a customer portal: 1. Go to Admin>>Users>>Customer Portal Settings (if only one portal is configured) or go to Global Settings>> Customer Portal Settings (if multiple portals are configured). 2. Click New portal and then provide portal ...