Unavailable Report Columns
Unavailable Report Columns in the new SupportCenter Plus (version 11 or later) Accounts: Account Manager Account Manager Email Account Manager Mobile Account Manager Phone Topics Template Archived Requests: Account Manager Archived By Archived On ...
Account managers are users who take care of their associated customer account(s) and keep them up to date. Account managers can view all requests raised in their associated account and coordinate with support reps to ensure quicker resolution. To ...
If you are not a registered user or if you do not have a valid login credentials, you can raise a request in the following methods, Via Email Via Customer Portal Email You can create a request via email if the organization admin has enabled email ...
Survey Emails: Customizations and Translations
Based on your requirements, you can customize the email message or add translations. Customization To configure a survey email: 1. Go to Admin>>User Survey>>Survey Email Configuration. 2. Select the survey type of your choice. 3. Customize the ...
Mail Server Configuration
Mail server configuration is essential to receive requests via email, send notifications, surveys etc. This is a portal-specific configuration. To configure a mail server, go to Admin>>Main Settings>>Mail Server Settings. Configuring Settings for ...