Editions and Licensing

Editions and Licensing

SupportCenter Plus is available in three different editions, namely, Standard Professional, and Enterprise. The Standard edition is available as free to use for up to five support reps. All editions are available for a 30-day trial and a valid license should be purchased to continue using the product. To purchase a license, contact: sales@manageengine.com.

Features

Standard

Professional

Enterprise

Free Edition

Yes (up to 5 support reps)

Not Applicable

Not Applicable

No. of Contacts (Customer Logins)

Unlimited

Unlimited

Unlimited

Request and Solution Management

 

 

 

Help Desk

Yes

Yes

Yes

Knowledge Base

Yes

Yes

Yes

SLA Management

Yes

Yes

Yes

Custom Request Templates

Yes

Yes

Yes

Complete Request History

Yes

Yes

Yes

Support Rep Auto- assignment

-

Yes

Yes

Import Records from CSV files

Yes

Yes

Yes

Chat

-

-

Yes

Email response management

Yes

Yes

Yes

Request Sharing

-

-

Yes

Request Collaboration

-

-

Yes

Business Features

 

 

 

Multiple Portals

Yes

Yes

Yes

Business Rules (except triggers for standard/professional)

Yes

Yes

Yes

Holidays / Operational Hours

Yes

Yes

Yes

Active Directory Integration

 

Yes

Yes

Automated Notifications to Support Rep

Yes

Yes

Yes

Backup Scheduler

Yes

Yes

Yes

Dashboard and Analytics

-

Yes

Yes

Account and Contact Management

Yes

Yes

Yes

Customer Portal 

-

Yes

Yes

Survey

-

Yes

Yes

Product Catalog

-

Yes

Yes

Contracts and Billing

 

 

 

Flexible Billing Module

-

Yes

Yes

Automated Billing

-

Yes

Yes

Reports

 

 

 

Canned Reports

Yes

Yes

Yes

Customizable Reports

Yes

Yes

Yes

Query Builder

Yes

Yes

Yes

Scheduled Reports

Yes

Yes

Yes

Export as CSV, XLS & PDF

Yes

Yes

Yes

Automation Bundle

 

 

 

Request Life Cycle

-

-

Yes

Custom trigger

-

-

Yes

Custom menu

-

-

Yes

Field  and Form Rules

-

-

Yes

Custom schedules

-

-

Yes

Mobile Support

 

 

 

iPhone

Yes

Yes

Yes

Android

Yes

Yes

Yes

Sign off from Mobile

-

Yes

Yes

Add-ons Integrations

 

 

 

Fail Over Service

Add-on

Add-on

Add-on

Computer Telephony Integration (CTI)

Add-on

Add-on

Add-on

Remote Assistance (Zoho Assist)

Add-on

Add-on

Add-on

Salesforce CRM Integration

Yes

Yes

Yes

Zoho CRM Integration

Yes

Yes

Yes

Zoho Analytics Integration

Yes

Yes

Yes

Maps Integration (Google Maps and Zoho Maps)

-

-

Yes

API

Yes

Yes

Yes

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