SupportCenter Plus is available in three different editions, namely, Standard Professional, and Enterprise. The Standard edition is available as free to use for up to five support reps. All editions are available for a 30-day trial and a valid license should be purchased to continue using the product. To purchase a license, contact: sales@manageengine.com.
Features | Standard | Professional | Enterprise |
Free Edition | Yes (up to 5 support reps) | Not Applicable | Not Applicable |
No. of Contacts (Customer Logins) | Unlimited | Unlimited | Unlimited |
Request and Solution Management |
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Help Desk | Yes | Yes | Yes |
Knowledge Base | Yes | Yes | Yes |
SLA Management | Yes | Yes | Yes |
Custom Request Templates | Yes | Yes | Yes |
Complete Request History | Yes | Yes | Yes |
Support Rep Auto- assignment | - | Yes | Yes |
Import Records from CSV files | Yes | Yes | Yes |
Chat | - | - | Yes |
Email response management | Yes | Yes | Yes |
Request Sharing | - | - | Yes |
Request Collaboration | - | - | Yes |
Business Features |
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Multiple Portals | Yes | Yes | Yes |
Business Rules (except triggers for standard/professional) | Yes | Yes | Yes |
Holidays / Operational Hours | Yes | Yes | Yes |
Active Directory Integration |
| Yes | Yes |
Automated Notifications to Support Rep | Yes | Yes | Yes |
Backup Scheduler | Yes | Yes | Yes |
Dashboard and Analytics | - | Yes | Yes |
Account and Contact Management | Yes | Yes | Yes |
Customer Portal | - | Yes | Yes |
Survey | - | Yes | Yes |
Product Catalog | - | Yes | Yes |
Contracts and Billing |
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Flexible Billing Module | - | Yes | Yes |
Automated Billing | - | Yes | Yes |
Reports |
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Canned Reports | Yes | Yes | Yes |
Customizable Reports | Yes | Yes | Yes |
Query Builder | Yes | Yes | Yes |
Scheduled Reports | Yes | Yes | Yes |
Export as CSV, XLS & PDF | Yes | Yes | Yes |
Automation Bundle |
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Request Life Cycle | - | - | Yes |
Custom trigger | - | - | Yes |
Custom menu | - | - | Yes |
Field and Form Rules | - | - | Yes |
Custom schedules | - | - | Yes |
Mobile Support |
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iPhone | Yes | Yes | Yes |
Android | Yes | Yes | Yes |
Sign off from Mobile | - | Yes | Yes |
Add-ons Integrations |
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Fail Over Service | Add-on | Add-on | Add-on |
Computer Telephony Integration (CTI) | Add-on | Add-on | Add-on |
Remote Assistance (Zoho Assist) | Add-on | Add-on | Add-on |
Salesforce CRM Integration | Yes | Yes | Yes |
Zoho CRM Integration | Yes | Yes | Yes |
Zoho Analytics Integration | Yes | Yes | Yes |
Maps Integration (Google Maps and Zoho Maps) | - | - | Yes |
API | Yes | Yes | Yes |