Data Archiving
SupportCenter Plus allows you to schedule archiving of requests. This a portal-specific process.
To schedule archiving:
1. Go to Admin>>General Settings>>Data Archiving.
2. Click Enable Scheduled Data Archiving checkbox.
3. Configure archiving rule using request status, closing or created date and elapsed time.
4. To configure exceptions, click Allow Exceptions checkbox and set exception criteria using request column name, condition, and value. You can add multiple criteria.
5. To configure archiving date, select date and time.
6. Finally, click Save.
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