Introduction

Introduction

Customer portal is an open-access interface for both registered and unregistered contacts. It can be either a unified-portal for all service and product offerings or an exclusive portal for specific products or services.

 Accessing the Customer Portal  

You can access the customer portal on the web using the URL provided by the organization.

 

The customer portal allows you to do the following:

  1. Login or register

  2. Search for solutions

  3. Browse for solutions or submit a ticket

  4. View announcements

  5. View popular solutions

  6. View recently added solutions

 

Typical Customer Portal:

 


 
Based on the requirements, the organization may have added new sections or removed the sections discussed here.  

    • Related Articles

    • Introduction

      SupportCenter Plus offers various channels for contacts to raise requests or interact with support reps. Email Channel: Contacts can raise requests by sending an email. To learn more, click here.   Customer Portal: An open-access portal that allows ...

    • Introduction

      The self-service portal is a unified support portal for all products and services offered by the organization. It allows you to raise and track requests, find solutions, view announcements, chat with support reps, etc. Only registered contacts with ...

    • Introduction

      Resolving a request may involve additional work such as splitting the request into smaller activities, establishing dependencies, collaborating with other support reps, etc.  Some of the extended functionalities are: Notes Attachments Tasks Reminders ...

    • Introduction

      You can create and maintain a knowledge base of articles for both support reps and contacts. Follow the links below to learn more. Creating Solution Creating Topics and Topic Groups Solution Approval Manage Solutions

    • Introduction

      ManageEngine SupportCenter Plus is a web-based, customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, account ...