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Custom Modules: Custom Configurations
Custom configurations allow you to create admin entities that can be referred to in other modules. Custom configurations work similarly to other admin entities such as status, priority, and impact that can be referred to in the request module. The ...
Custom Modules
SupportCenter Plus has built-in modules such as Requests, Solutions, and configuration entities such as Users, Status, Priority, Level, and Mode. Organizations might want to create additional entities to suit their business processes and workflows. ...
Custom Triggers - Requests
Custom Triggers are used to configure automated actions for incoming requests or records that fulfill certain preconfigured criteria. You can automate several processes, such as sending customized email notifications, creating a new request based on ...
Custom Actions
Custom actions refer to user defined actions that can be performed on different entities across modules. For a custom action to be performed on an entity, it should be used with automation rules, subject to the availability of support. Availability ...
Custom Schedules
Custom Schedules enable you to access any data from SupportCenter Plus and schedule periodic customized actions such as sending notifications or reopening requests. You can also synchronize SupportCenter Plus data with other third-party applications ...