Configuring Okta as the Identity Provider

Configuring Okta as the Identity Provider

  • Log in to your Okta domain.

  • Go to the Applications >> Add Application.



  • Click Create New App.



  • From the displayed dialog box, choose SAML 2.0 as the sign-on method.

  • Click Create.



  • In the next window, provide a Name for your application.

  • Upload the Logo of the application and click Next.



  • In the displayed page, enter the Assertion Consumer URL of SupportCenter Plus under Single Sign-On URL.

  • Enter the Entity ID in the Audience URI field and choose transient as the Name ID format. Currently, SupportCenter Plus supports Transient, Persistent, and Email Address as Name ID formats.

    • To login using your username and domain, select Transient or Persistent.

    • To login using your email address, select Email Address.

  • Choose the Application user name from the drop-down menu. The login name for a new user added into the application will be generated based on the format configured here.

Ensure that the attribute chosen here matches the login name generated for a new user in SupportCenter Plus.
In addition, if the user is under a domain, Okta must return the user name with the domain name in the  <domain name\user name> format.
If these conditions are not satisfied, it can lead to redundant user addition.

  • Click Advanced Settings.


  • To enable the SAML logout service, select Allow the application to initiate Single Logout.

  • Provide the Single Logout URL and add the entity ID in SP Issuer.

  • In Signature Certificate field, click Browse and upload the SP Certificate of SupportCenter Plus.

  • Click Next.



  • Choose the option, I'm a Software Vendor. I'd Like to integrate my app with Okta.

  • Click Finish.


Now you have configured SupportCenter Plus as an application.



  • Go to the Sign On tab and click View Setup Instructions.



  • Another tab with the IdP configurations such as Login URL (Single Sign-On URL), Logout URL (Single Logout URL), and the certificate file will be displayed. Use these to integrate with the IdP.



  • Assign the application to people/groups from the Assignments tab, as shown below.



You have now configured SupportCenter Plus as a service provider in Okta.


Go to the SAML configuration page in SupportCenter Plus and provide the IdP details to complete the integration.

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