Computer Telephony Integration

Computer Telephony Integration

Computer Telephony Integration (CTI) allows you to extend the SupportCenter Plus functionality to support telephone calls within the application. 

This is an application-wide configuration.

 

To configure CTI: 

    1. Go to Admin>>Integrations>>Telephony Server Settings (if only one portal is configured) or go to Global Settings>> Integrations>> Telephony Server Settings (if multiple portals are configured).

    2. Choose a Telephone Server: Asterisk, Avaya, or Others.

    3. Provide details such as Server Name/IP address, Port, Username, and Password.

    4. Finally, click Save.

To choose any PBX based telephone system, select Others from Telephone Server dropdown.

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