Changing profile picture
To change the profile picture: 1. Click the profile icon on the top-right corner and then click the picture area. 2. Select your preferred picture and click Open. The profile picture is visible to all users. Images up to 5 MB in the formats jpg, ...
Changing language, time zone, time/date format
To change language, time zone, time/date format: 1. Click the profile icon on the top-right corner and then click Personalize. 2. Select your preferred language, time zone, and time/date formats using the respective dropdown lists. 3. Finally, click ...
Account managers are users who take care of their associated customer account(s) and keep them up to date. Account managers can view all requests raised in their associated account and coordinate with support reps to ensure quicker resolution. To ...
Pass Through Authentication
You can enable single sign-on for SupportCenter Plus to directly authenticate support reps' login credentials. Thus the support reps need not log in again to access SupportCenter Plus. SupportCenter Plus Pass-through Authentication uses NTLMV2 which ...
Accessing the Application
SupportCenter Plus provides a common login page for all users. A valid login credential is required to access the application. After a successful login, the user will be directed to the help desk or self-service portal depending on the role. Users ...