Changing profile picture
To change the profile picture: 1. Click the profile icon on the top-right corner and then click the picture area. 2. Select your preferred picture and click Open. The profile picture is visible to all users. Images up to 5 MB in the formats jpg, ...
Changing language, time zone, time/date format
To change language, time zone, time/date format: 1. Click the profile icon on the top-right corner and then click Personalize. 2. Select your preferred language, time zone, and time/date formats using the respective dropdown lists. 3. Finally, click ...
Two Factor Authentication
Two-Factor Authentication Two-factor Authentication (2FA) provides an extra layer of security for your Support Reps by mandating an additional mode of authentication along with regular passwords. Two-Factor Authentication is applicable only for ...
Account managers are users who take care of their associated customer account(s) and keep them up to date. Account managers can view all requests raised in their associated account and coordinate with support reps to ensure quicker resolution. To ...
Pass Through Authentication
You can enable single sign-on for SupportCenter Plus to directly authenticate support reps' login credentials. Thus the support reps need not log in again to access SupportCenter Plus. SupportCenter Plus Pass-through Authentication uses NTLMV2 which ...