Bill Rule

Bill Rule

SupportCenter Plus allows you to define bill rule to charge requests based on configured criteria.

 

To define a bill rule: 

    1. Go to Admin>>Billing>>Bill Rule.

    2. Click Add New Bill Rule to go to the relevant form.

    3. Now, provide a relevant name and description.

    4. To add criteria, select a request field, condition, and the corresponding value. Also, select whether the rule should be applied only when all criteria match or any of the criteria matches using the toggle button.

    5. Add cost details and click Save.

 

You can also create a bill rule by copying an existing bill rule.

 

To copy a bill rule:

    1. Go to Admin>>Billing>>Bill Rule.

    2. Select the preferred rule and click Copy Bill Rule.

    3. Provide a name and click OK.



  1. To add or remove a criterion, use the + or - button respectively.
  2. When adding cost details, you choose either fixed cost or differential cost and fill the relevant fields as per your requirement.

View, edit, or delete bill rules

 

All bill rules are listed under the bill rule configuration page. To access it, go to Admin>> Billing>>Bill Rule. 

  • To view or edit a bill rule, click the rule name or edit icon. To edit, make necessary changes and click Save.


  • To delete, select one or more bill rules using the checkboxes and click Delete.


    • Related Articles

    • Mark as main bill

      This option allows you to replace the existing bill with a new one. To mark a bill as the main bill:  Go to the Billing tab and then click Regenerate Bill against the desired bill. In the bill details page, click Mark as main bill button.  You can ...
    • Executing Custom Function in Business Rule

      By executing custom functions in business rules, you can manipulate data in SupportCenter plus and other external applications. requestObj and context are the arguments supported in custom functions. Choose the required custom function from the list ...
    • Contract Migration Disclaimer

      Rate Type: Rate Type configuration is implemented through Bill Rules and Request & Time Entry additional fields for cost handling Request and Time Entry picklist additional fields will be created with the name "Rate type" with the previously present ...
    • Regenerating Bills

      You can regenerate a bill and perform various actions from Billing module.  To regenerate a bill, go to the Billing tab and then click Regenerate Bill against the desired bill. To print a regenerated bill, click Print Preview on the top-right corner. ...
    • View or edit bills

      You can perform various bill-related action from the bill list view. To access it, click the Billing tab on the header pane.  To view the details of a bill, click edit icon against the desired bill. To edit the bill, click the edit icon beside ...