Bill Rule

Bill Rule

SupportCenter Plus allows you to define bill rule to charge requests based on configured criteria.


To define a bill rule: 

    1. Go to Admin>>Billing>>Bill Rule.

    2. Click Add New Bill Rule to go to the relevant form.

    3. Now, provide a relevant name and description.

    4. To add criteria, select a request field, condition, and the corresponding value. Also, select whether the rule should be applied only when all criteria match or any of the criteria matches using the toggle button.

    5. Add cost details and click Save.


You can also create a bill rule by copying an existing bill rule.


To copy a bill rule:

    1. Go to Admin>>Billing>>Bill Rule.

    2. Select the preferred rule and click Copy Bill Rule.

    3. Provide a name and click OK.

  1. To add or remove a criterion, use the + or - button respectively.
  2. When adding cost details, you choose either fixed cost or differential cost and fill the relevant fields as per your requirement.

View, edit, or delete bill rules


All bill rules are listed under the bill rule configuration page. To access it, go to Admin>> Billing>>Bill Rule. 

  • To view or edit a bill rule, click the rule name or edit icon. To edit, make necessary changes and click Save.

  • To delete, select one or more bill rules using the checkboxes and click Delete.

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